DESCRIPTION

EPAM is committed to providing our global team of more than 41,150 EPAMers with inspiring careers from day one. EPAMers think creatively and lead with passion and honesty. Our people are the source of our success. We value collaboration, work in partnership with our customers, and strive for the highest standards of excellence. In today’s market conditions, we’re supporting operations for hundreds of clients around the world remotely. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

Description

EPAM Systems provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages. Technical Support is provided via email requests. online chats and phone calls. Please note the non-standard working hours. 10 hours X 4 days a week. There are two main shifts: • Support Agent works Sunday, Monday, Tuesday, Wednesday (40 hours per week) • Support Agent works Wednesday, Thursday, Friday and Saturday (40 hours per week). Shift starts at 8:00 AM and ends at 7:00 PM CDT (Central Daylight Timezone) and 7:00 AM to 6:00 PM CST (Central Standard Time). Our operation also covers public holidays. If a Support Agents happens to work on a public holiday, he/she is provided with a day-off in lieu. REQ #: 206981442

WHAT YOU’LL DO

• Provide support to customers using Cloud Platform products, solutions and APIs, including Big Data and related services
• Provide technical assistance and support as part of a global 24x7-support organization
• Work closely with engineers and product managers to improve the product and make our customers successful
• Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams
• Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
• Follow notification and escalation procedures
• Follow standards for communications with business involving operational issues
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
• Work closely with internal support team s to improve cloud products at a senior level

NICE TO HAVE

• Experience with distributed data stores (HBase, Cassandra, Riak, Google Bigtable, Amazon Dynamo DB, etc.) and/or distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Google Pub/Sub, Amazon Kinesis, etc.)
• Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
• Experience with the popular technologies in the machine learning/big data ecosystem
• Experience with any ML library (scikit¬learn, pytorch, tensorflow, Spark mllib) or basic understanding of ML concepts
• Experience with PaaS and IaaS technologies
• Java or Objective C

WHAT WE OFFER

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance