Open the door to your dream job and join #TeamMainStreet. With more than 22,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.

A day in the life of an Associate Application Support Specialist:

The Associate Application Support Specialist provides technical and operational support for all Amherst locations. This role focuses on tier 1 support and system administration across all software applications for both branch and corporate staff. This position will report to the Service Desk Manager

• Provide tier 1 support for all enterprise applications. This includes identifying and troubleshooting issues with the property management system as well as the intake of enhancement requests.

• Manage the support queue in JIRA, the ticketing system utilized by Amherst. This includes directing tickets to the correct departments and ensuring SLA’s are met.

• Coordinate with software vendors on submission and resolution of bugs and enhancement requests.

• Under the direction of the Supervisor of System Administration, handle the administration of the enterprise applications including user security and system customization.

• Prepare documentation to support system administrative functions, procedures, and processes including an internal knowledge base for the System Support team.

• Assist with branch and corporate reporting by creating custom reports and managing scheduled reports.

• Assist with special projects as assigned by the Service Desk Manager.  Projects typically include management reporting and process improvement.

Education and Experience Guidelines:

• Bachelor’s degree preferred

• 1 years of similar work experience required. Previous success in a fast-paced support or customer service role highly desired

• Must be tech-savvy and eager to learn with the proven ability to understand and explain the software

• Must have excellent verbal and written communications skills.

• Must be able to work independently with limited supervision

• Proficiency with Microsoft Office Suite of products

• Property management software experience preferred. Yardi Voyager experience is a plus

• Experience with accounting software or accounting practices is a plus

Other things you should know:

• Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

• No travel is anticipated for this position.

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand

​Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.