Application Support Engineer at Q2
Provides technical support to Premier customers by diagnosing, troubleshooting, repairing and debugging complex application software issues. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Configures and maintains software platforms within production environments. Installs and monitors application software. Provides support to Premier customer/users where the product is highly technical, custom or sophisticated in nature. Communicates with customers via email, phone, or a self-service portal to resolve issues. Analyzes, recommends, and implements improvements in current application and systems platforms. Contributes towards a knowledge base system.
Responsible for adhering to all security, availability, processing integrity, confidentiality and privacy policies, controls and commitments.