Application Support Engineer

| Austin
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About CCC

CCC Information Services Inc. is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCC’s principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC Information Services by visiting cccis.com.

Job Description Summary

The Application Support Engineer is responsible providing system and software support for application developed on Amazon cloud environments. The engineer should be self-starter and should be able to collaborate with Product development, testing and other teams to gain and document application knowledge needed to support the applications. The engineer will also troubleshoot and resolve any issues that occur in the application software. As a support engineer, you will be responsible for addressing technical customer escalations related to application and resolving them on a day to day basis. The engineer will also work closely with development team to address escalations that may requires an application software changes. This position will be responsible for technical interaction with Customer IT Departments as part of debugging and resolution during system and application outages. The support engineer will recommend the appropriate technology options to support the software to IT management.

Job Duties

  • Handle application software related tickets escalated by Customers, Call center, Product Development teams
    Make recommendations for operational efficiency improvements and new operational capabilities (KPIs, reporting, alerting, etc.)
  • Participate in Application / Platform maintenance and releases for production and pre-production environment including vetting out test/validation results, etc. with the production development teams
  • Participates in disaster recovery and business continuity tests by performing documented recovery procedures for the platform
  • Operate, Monitor and Support the Platform for SLAs, Operational dashboard and Reports.
  • Collaborate with IT Ops team on multiple locations (Chicago and Austin) on, metrics reporting, operational dashboards, release processes, etc.
  • Participate in the integration of Operational Dashboards, monitoring, alerting, reporting, etc. with NOC and Call Center infrastructure
  • Create Operational run book documentation for standard operating tasks for production and test environments working with development teams

Qualifications

  • 3+ years’ experience with supporting server-based software applications environments
  • Complex problem-solving skills in debugging Application software
  • Working knowledge of SQL Databases & basic network configuration
  • Experience supporting Linux based systems
  • Experience debugging and deploying applications in cloud and physical datacenter
  • Written and verbal communication skills
  • Skilled experience in disaster recovery plan creation and maintenance
  • Proficient in shell scripting, Python, or another script based language.

Preferred Qualifications  

  • Hands-on experience supporting in Java-based applications environments 
  • Proficiency in AWS and related open source / cloud technologies, would be a plus
  • Proficiency in Chef, Kafka, Storm, Spark, Hadoop, DynamoDB, PostgreSQL, Redis, etc. Would be a plus
  • Certifications in AWS, including AWS sysops certification is a plus 
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Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • KubernetesLanguages
    • DockerLanguages
    • Android SDKLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • NoSQLDatabases

Location

We're located within walking distance of The Domain. This is an open-air center located in Austin and is one of the area's top destinations.

An Insider's view of CCC

What kinds of technical challenges do you and your team face?

Telematics is a big part of the IoT ecosystem. We're working on emerging technologies like Blockchain, Data Science, Hyperscale Computing, and Machine Learning. We're doing things today that are in demand for the future.

Sam

Manager, Software Development

How do you empower your team to be more creative?

Step in. There are so many opportunities in so many areas. Do not allow your title or your current role to define you. If you have interests in areas outside your current position, make it known. Seek out mentors and colleagues in other areas that excite you. Own your growth and be a person who drives solutions.

Shelly

Vice President, Telematics

What are CCC Perks + Benefits

CCC Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs include Interactive Health, SmartDollar, and Naturally Slim. All of these are provided free of charge
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program CCC allows employees to work remotely pending their team and manager's discretion
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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