SailPoint
SailPoint is the leader in identity security for the modern enterprise.
Hybrid

Application Support Engineer

Sorry, this job was removed at 6:25 a.m. (CST) on Friday, October 22, 2021
Find out who's hiring in Austin.
See all Cybersecurity + IT jobs in Austin
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Work Experience
SAP/ERP Support experience with 3-8 years' experience. SAP GRC experience or Access controls experience will also be relevant. SAAS support experience will be a plus.
Expectations and Tasks
You will work with SailPoint's latest SAAS solutions, deployed both on cloud as well as on premise. Strong technology knowledge and competency in our support engineers are key to our world class services which includes.

  • Upgrades, migrations, system consolidations, Planning solution for new implementations.
  • Supporting end to end solutions.
  • Documenting bugs in detail if you were to encounter one.
  • Documenting product enhancement suggestions working closely with customer.
  • Providing work arounds for customers wherever possible.
  • Understanding customer processes closely so an apt solution may be suggested at all times.
  • You should be always thinking on your feet, open-minded, creative, and possess ability to communicate and convince based on technical facts and details.
  • A quick learner with strong analytical skills.


Qualifications
You will receive requisite product training and knowledge for successful execution of your responsibility and integration into our team through our extensive boot camp, continuous mentorship, and on-the job training.
Ideal candidate will have a

  • Bachelor's degree in STEM (Science, Technology, Engineering or Mathematics)
  • Experience in one or more ERP areas: SAP HANA, SAP S/4HANA, SAP Applications (e.g., Supply Chain Management), SAP Technology (e.g., Analytics, Big Data, IT Architecture, Landscape Optimization). Oracle ERP.
  • Access controls and GRC: Knowledge of how access controls work in SAP/Oracle will be a plus.
  • Experience in SAP Security Concepts (Role Design and User Management)


Nice to have.

  • Experience in one or more programming languages (e.g., Java, C++, SQL queries).
  • Ability to take ownership and work independently.
  • Excellent oral and written communication skills in English, especially with ability to effectively interact with all levels of customers and management, both internal and external.


Timings

  • On-call weekend support is expected one weekend in a month.
  • You will normally be in a steady shift however occasional off hour support may be required from time to time.


Travel

  • Position is 100% Remote,


#IAM
#workanywhere
#remote
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Our crew members value working for an organization that prioritizes giving back to the community, and we have engaged in many community initiatives over the past year.
Partners with nonprofits
In the past year alone we have supported many notable organizations, including Code2College, nonPareil, Black Girls Code, Foundation Communities, and HealthCode.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
SailPoint's hybrid work environment reinforces the flexibility that has existed within our culture for many years.
Remote work program
As an organization that values impact over activity, we encourage crew members to manage their work schedules so they can be at their most effective within parameters established by their teams.
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Diversity employee resource groups
Slack is how we come together as a global team, and we have offer several Employee Resource Group channels where we celebrate our differences and encourage sharing and connection.
Hiring practices that promote diversity
We prioritize hiring practices that promote diversity. This year, for example, we launched SAIL-U to help grow our team in partnership with HBCUs and historically LatinX colleges and universities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
SailPoint offers generous parental leave with the primary caregiver being able to take 80 fully-paid business days. Secondary caregivers can take 20 fully-paid business days.
Family medical leave
Company sponsored family events
SailPoint's crew love to celebrate together, whether at a family-friendly summer BBQ or Halloween party, or while volunteering and giving back to our local communities.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Company-sponsored outings
When possible, SailPoint brings crew together for summer camps, quarterly meetings and other team-based events.
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

More Jobs at SailPoint

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about SailPointFind similar jobs like this