Application Support Specialist at Q2 (Austin, TX)
Provides technical support to Premier customers by diagnosing, troubleshooting, repairing, and debugging complex application software issues. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. Configures and maintains software platforms within production environments. Installs and monitors application software. Provides support to Premier customers/users where the product is highly technical, custom, or sophisticated in nature. Communicates with customers via email, phone, or a self-service portal to resolve issues. Analyzes, recommends, and implements improvements in current application and systems platforms. Contributes towards a knowledge base system.
Responsible for adhering to all security, availability, processing integrity, confidentiality, and privacy policies, controls, and commitments.
Has a solid understanding of the application and is an SME in several areas of the application while possessing deep, specialized knowledge about those components. Possesses solid troubleshooting skills and resolves most issues with minimal to moderate effort.
Has technological skillset typically considered intermediate experience in applicable skills such as T-SQL, Python, as well as experience supporting software in a hosted solutions environment. Interacts with all departments through Q2 on occasion for guidance on how to resolve issues. Can perform version upgrades to resolve software defects. Alters behavior of the application by implementing configuration changes
Typically requires a bachelor’s degree in a relevant field and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.