Assistant Manager, Call Center

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Restore Hyper Wellness + Cryotherapy is seeking friendly and motivated Sales Development Reps / Inside Sales Reps. This person will form the first impression to many of our prospective customers and should be able to provide excellent customer service. 

This is a B2C opportunity, and leads are pre-qualified. You will place outbound calls to, and receive inbound calls from, warm leads. Prospective clients are interested in taking advantage of membership and/or service promotions for both soon-to-open and existing stores.

Restore Hyper Wellness + Cryotherapy is one of the fastest-growing companies in America, appearing on the Inc. 5000 list at #113 overall, #11 in Texas business and #1 in the Texas health industry! Additionally, we were awarded the Employee Health & Wellness Award by the Austin Chamber of Commerce for the 2019 Greater Austin Business Awards.

Responsibilities

  • Coach and mentor a team of agents by delivering ongoing coaching, analyzing conversion metrics, and making recommendations to increase effectiveness. 
  • Deploy leadership techniques to help the team achieve metrics. 
  • Onboard and train new agents, ensuring all brand standards are met.
  • The Team Lead will also conduct calls and have individual sales goals & KPIs. 
  • Maintain a consistent level of activity and performance based on the expected KPIs of the role
  • Nurture existing contacts with phone calls, emails, and text messages and follow up in accordance with a prescribed frequency
  • Qualify and educate leads on offerings based on specific campaigns
  • Maintain current product knowledge of all Restore modalities and educate potential clients on those modalities
  • Present a clear, articulate summary of progress and findings within a store's region including products in use and common objections

Qualifications:

  • Weekend availability is required. 
  • Strong organizational skills
  • Training background preferred but not required
  • Ability to provide constructive criticism 
  • Sales experience and/or customer service lead experience 
  • Experience with scheduling and workforce management
  • Technologically savvy
  • At least two years sales experience
  • Excellent communication skills
  • Comfortable working in a fast-paced and dynamic environment

Compensation & Benefits

  • Salary + Bonus structures
  • Paid training
  • Benefits for full-time employees including health insurance, paid time off and voluntary benefits
  • Some flexibility to work from home
  • Complimentary membership and discounted in-store services 
  • Opportunity for growth
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Location

Restore Hyper Wellness' headquarters is located in Penn Field in South Austin off of Congress + Ben White.

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