Who are we?

We are innovators combining machine learning and AI with human insight to reshape digital marketing. We champion big ideas, embrace cross-functional collaboration, and invite bold thinkers from all over the world to be a part of our teams. We bring passion to our roles, cultivate diverse perspectives, and never stop striving for powerful results. Informed by a decade of conversion data, our advertising conversion cloud creates personalized connections between brands and their customers. Like us, our technology is always in pursuit of better ways.

If you are excited to be part of this vision, read on!

About you

You love your work, and you want to be a part of an extraordinary Team! You believe in having a diverse and inclusive culture that promotes equality for all.

• You are exceptional at maintaining and growing a diverse portfolio of client relationships.
• You have experience leading a client-focused team.
• You have managed team-wide success metrics and have influenced the definition of those metrics
• You love managing all parts of the client lifecycle, from onboarding to renewal.
• You understand how to prioritize, from supporting a team to managing client needs.
• You’ve functioned as a trusted advisor within client relationships previously.
• You’re a team player who is ready to hit the ground running!
• You are metrics and data driven - owning revenue and results. 
• You have relevant experience in a tech enabled service delivery environment and an agency setting

A day in the life

• Lead a team of Client Partners in conjunction with managing a portfolio of client relationships
• Be both a player and a coach. Directly manage clients and be hands on while leading a team. 
• Report to the Sr. Director of Client Services, responsible for team-wide retention and happiness metrics
• Facilitates post-mortems to identify process optimization opportunities, improve sales positioning of services, and overall project management gaps that may exist.
• Contributes to the client's growth and lead conversion strategy
• Aiding or directly accountable for SOWs, tracking and reporting project deliverables, and managing schedules
• Defining milestones for success in conjunction with the client and internal teams
• Identifying, leading, and facilitating expansion discussions
• Maintaining a 90% client renewal rate
• Contributing to the success of Professional Services CSAT/KPIs
• Collaborating with globally dispersed teams
• Understanding of how the Professional Services group prioritizes margin, capacity, and revenue to drive Postclick business results
• Has the ability to make decisions and take actions in the face of demanding client situations
• Help the team transition from an agency delivery model to a tech enabled service model.
• Have the ability to sell the value of new platform features while engaging, educating, and setting up your team to harness those features within client engagements. 
• Be nimble and open minded to changes in the business that may impact our go to market strategy. In time, help drive those ideas and new ways of innovating what we do. 

RequirementsTo be successful in this role, you need:

• Undergraduate Degree or equivalent experience
• 7-9 years of relevant experience
• 2-3 years team management experience
• Previous experience consulting or managing digital advertising strategy
• Previous experience in project management and agency environment
• Design, Implementation, and Strategic Agency experience (asset)
• Expert communications and relationship management experience
• Familiarity with PSA, PM, and business management tools (asset)
• SaaS or relevant tech sector experience

Some of our amazing benefits include...

• 15 Days standard PTO
• 10 Paid U.S. holidays
• 12 Mental health PTO days
• Generous monthly WFH Stipend and office set up allowance
• Full health benefits (medical, dental, vision, sick leave) and 401(K)
• Flexible work hours and a hybrid WFO/WFH/Remote culture
• Top-of-the-line technology
• Professional growth/continuing education

Under the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Next Steps! 

We are an equal opportunity employer searching for exceptional talent of diverse backgrounds, experiences, abilities, and perspectives. We are here to support every candidate and provide reasonable accommodations to help you apply, if needed.

If you’ve made it this far, we hope you’re as excited as we are about finding out if we’re a good fit for each other, let’s talk.