Provides ongoing systems analysis and support, including installation, customization, maintenance, and troubleshooting of hardware / software systems. Provides technical support and advises on the use of programming tools, database systems, and networks. Provides support to address availability and reliability issues on systems (Windows/Unix/Mainframe) across multiple locations. Evaluates and integrates new operating system versions, drivers, and hardware. Operational responsibilities include remediation of daily incident tickets, system compliance responsibilities, system run enhancement testing and staging, policy / procedure enhancements and adherence, client contact coordination, and operational recommendations. Monitors and tunes the system to achieve optimum performance levels in standalone and multi-tiered environments. Implements appropriate levels of system security. May prescribe system backup / disaster recovery procedures and directs recovery operations in the event of destruction of all or part of the operating system or other system components. Ensures 24x7 after-hour support.

Responsibilities:

• Develops knowledge and technical skills within a particular area of systems analysis and administration.
• Performs basic system, hardware, and software preventive maintenance.
• Responds to tickets within defined service level objectives.
• Assists with basic / routine system and host environment troubleshooting.
• Engages with vendors and third-party service providers as required to address and resolve user issues.
• Escalate complex or unfamiliar issues as appropriate.
• Assists with writing, debugging, and / or maintaining automation systems.
• With guidance, performs simple installations.
• Shadows more experienced Team Members during deployments and security upgrades.
• Creates and maintains standard systems-related documentation.
• Works with technical and non-technical clients to resolve implementation and operational issues.

Skills:

• Basic understanding of technical and functional concepts.
• Understanding of system integrations.
• Understanding of system / application design.
• Basic knowledge of scripting languages.
• Familiar with processes and tools used for system management, problem reporting, change management, and overall system support.
• Strong communication skills, including written, verbal, and listening.
• Understands the necessity of tailoring communications to meet audience needs.
• Understands project review and reporting requirements.
• Able to plan and organize project activity in accordance with the expectations of WFM and the project-specific stakeholder.
• May participate in leading small projects.
• Builds stable working relationships with Team Members and other stakeholders, internally and externally.
• Demonstrates a customer-focused orientation and mindset.

Education & Experience:

• BA/BS degree 0-2 years’ relevant experience OR equivalent combination of education and relevant experience.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.