The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Be the strategic leader for a global delivery ecosystem in a high-growth software company successfully challenging the status quo of the database industry. Work in a team of technologists, sales and delivery professionals among the best in their fields, developing the leadership and professional capabilities of your team. Work with some of the most ambitious and complex global companies to support and drive their innovation initiatives across every vertical.

MongoDB consulting exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernising legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.

Help us take our business to the next level of scale and excellence in delivery and governance. You will have abundant opportunity to meaningfully impact the growth of our business in your territory and to develop, with humility and virtuosity, a high-performance team of consulting leaders and delivery consultants.

This role can be based remotely in North America.

Candidate Qualifications

• 15+ years of career experience in consulting and customer success for software companies, SaaS preferred, including 5+ years in professional services leadership & 5+ years in customer success leadership
• Familiarity with enterprise-scale software architectures, application development methodologies, and deployment/operational considerations
• University degree or relevant work experience
• At ease operating in a dynamic, fast growing business, able to be self-sufficient with a can-do attitude and ready to make yourself accountable
• Ability to make sound decisions in a fast-paced, changing environment with limited data
• Successful track record owning a revenue quota, additional experience leading services sales efforts preferred
• Demonstrated leadership skills, with direct responsibility for managing and developing leaders; demonstrated history of delivering high quality results as manager of managers
• Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, manage customer expectations and escalations effectively
• Demonstrated ability to maintain relationships and alignment with other internal teams and stakeholders, especially Sales and Customer Success
• Outstanding interpersonal skills, along with strong communication skills both verbal and written
• Comfortable traveling for work as needed

Position Expectations

• Accountable for the global services revenue targets, while holding self and MongoDB to a high standard of customer experience
• Lead an organization responsible for deliberate and material influencing of customer consumption rates
• Establish and maintain a culture of mutual accountability between PS and customers
• Partner with other field teams (Sales, Customer Success, Support, Pre-Sales) for continuous improvement of our customer engagement methodologies
• Support MongoDB teams in management of risk throughout the engagement lifecycle
• Responsible for developing the capabilities and maturity of the leaders on your team
• Ensure healthy relationships with the MongoDB delivery ecosystem (BSIs, sub- partners, remote delivery center, training, etc.) to maintain complementary delivery capacity, and with global system integrators for delivery of large engagements
• Owner of all delivery assets, tools, capabilities, systems, processes and playbooks
• Aggressively maintain a robust recruiting pipeline, attracting the highest quality talent in the industry to support excellence and rapid growth
• Collaborating with other functions across the company as a key partner to global Professional Services strategy development and execution

Success Measures

• Achieve and beat global revenue targets
• Identify and manage leading indicators that indicate  deliberate behaviors that help to accelerate customer consumption
• Successful evolution of the capability of MongoDB Professional Services - roles and responsibilities, career paths, scalability of team, capacity, and delivery excellence
• MongoDB Professional Services regional teams increasingly capable of delivering complex projects
• MongoDB Professional Services regional teams increasingly effective at influencing customer decisions

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.