BaaS Senior Implementation Engineer
The BaaS Support Senior Implementation Engineer will play a critical role in building the L2 BaaS support team. This role will take the lead on developing new process, help create support efficiencies and expand support's ability to dig deep into development issues. As a senior in the support organization, this person will be exceptionally detail-oriented, an energetic self-starter who can work independently and in group settings with others.
RESPONSIBILITIES:
- Partner with clients and internal teams to understand business and development process’s
- Develop and perform quality assurance check points within your team to ensure quality and timely delivery
- Take ownership of your team’s business results by developing and leading training and execution plans
- Monitors and impacts key metrics and efficiencies
- Problem-solve routine to complex issues
- Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
- Create and implement tools that increase quality, security and productivity
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
- Track status and provide updates in relation to support initiatives
- Work closely with Development and other teams to ensure client satisfaction
EXPERIENCE AND KNOWLEDGE:
- Bachelor’s Degree in related field or equivalent experience
- Typically requires 8+ years of related work experience
- Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
- Operation System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
- Configuration and deployment experience with Web Services
- Some knowledge of HTML helpful
- Experience with Python and other scripting languages
- Strong troubleshooting, diagnostic and analytical skills for problem solving
- Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
- A relentlessly positive disposition
- Excellent people and teamwork skills
- Ability to train individuals 1-on-1 and in a classroom environment
- The ability to remain calm, diplomatic, and cooperative under stressful conditions
- Strong written and oral communication skills
- Financial Services experience
- Enterprise Software experience
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At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.