Business Systems Analyst
About Us:
LogicMonitor is the leading SaaS-based performance monitoring platform for enterprise IT.
We are a company of fun-loving, hard-working achievers. We love going to work and think you should too. We hold our company culture near and dear — we are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.
Our Austin team works in two offices in downtown Austin. Both enjoy panoramic city views and an open floor plan with breakout rooms that encourage collaboration and innovation. When you join LogicMonitor, you will be working alongside some of the brightest minds in one of the fastest growing global software firms. We are looking for you to bring your expertise, drive, and passion. This is your chance to join us on our journey as we expand our global presence and achieve record-breaking success.
What You'll Do:
As a member of the Business Systems team, you will be responsible for the design, implementation, and ongoing optimization of critical systems supporting the Company's business operations. You will analyze existing processes, identify improvement opportunities, and project manage feature enhancements. This position is highly collaborative and will work across departments including Finance, Sales, and Customer Experience to ensure the scalability of our business systems and processes.
Here's a closer look at this key role:
- Process map critical business operations and document requirements in order to optimize LogicMonitor's systems
- Partner with business stakeholders to understand automation opportunities and communicate scope and timeline of projects across the organization
- Work across departments to design technical solutions to transform key business processes with support from administrators and developers
- Identify time-consuming internal processes and assist in building automated, reliable, and scalable solutions
- Maintain accurate and consistent process documentation
- Work with the data team to ensure the accuracy and accessibility of relevant system's data and reliability of integrations between systems
- Manage the user acceptance training (UAT) process for key initiatives and document results
- Collaborate with system administrators to implement best practices with regards to system maintenance, security, release management, improvements, data integrity, etc.
What You'll Need:
- Bachelor's degree preferred
- 1-3 years of experience with Business Systems preferred
- Experience with agile project management and release management
- Experience with Salesforce, Marketo, Jira, Coupa, Zuora, Gainsight, Netsuite or best-of-bread SaaS equivalents
- Ability to coordinate and prioritize concurrent activities within deadline-driven climate
- Ability to consider the end-to-end process and advise on downstream effects of changes
- Proven track record in driving results