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Channel Operations Analyst II

| Austin

Forcepoint is transforming cybersecurity by focusing on what matters most: understanding people’s intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Based in Austin, Texas, Forcepoint supports more than 20,000 organizations worldwide. For more about Forcepoint, visit www.Forcepoint.com and follow us on Twitter at @ForcepointSec.

 

 

Channel Operations Analyst II

The Channel Operations Analyst II is responsible for managing partner facing operational processes. Focus areas include reviewing and approving deal registration, new partner enrollment, and analyzing channel performance for the focused region. The Channel Operations Analyst II role supports Forcepoint Channel Account Managers and works with Channel partners’ sales team and Forcepoint internal sales team directly. It is a process oriented, channel-facing and sales-facing role.  This role will be located in Austin, Texas and reports to Channel Operations Manager. 

Responsibilities

  • Manage deal registration requests from channel partners globally
  • Process new partner enrollments.  Ensure data accuracy for all partner records
  • Manage channel program benefit. Administer partner benefit such as rebates and demo equipment
  • Track partner revenue attainment and training requirements. Review and track partner tier upgrades
  • Report performance metrics and prepare data for both internal and partner facing quarterly business review
  • Responds to channel inquiries coming into the partner mailbox.
  • Identify opportunities for process improvement in channel operations
  • Work with IT and other departments on channel projects as needed

Soft Skills

  • Process oriented. Use channel process and policy to solve business issues effectively
  • Accuracy skills required. Comfortable with using Excel
  • Ability and personality to communicate status, risks, and formulate solutions
  • Ability to build business relationships with channel partners and Forcepoint internal stakeholders
  • A confident self-starter and fast learner
  • Experience with Salesforce.com is a plus

Qualifications

  • Bachelor’s degree or equivalent experience
  • 1-2 years customer service, channel operations, sales operations, analytics/reporting or related experience
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Location

We are located in the North Austin area by The Domain, off of Braker between Mopac and 183. Our office patio overlooks Quarry Lake.

What are Forcepoint Perks + Benefits

Forcepoint Benefits Overview

We have a competitive benefits package.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dependant Care account
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Company Outings
Game Room
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement