Client Operations Senior Manager at Workrise

| Austin
Sorry, this job was removed at 11:03 a.m. (CST) on Monday, June 7, 2021
Find out who's hiring in Austin.
See all Operations jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

As the leading workforce management solution for the skilled trades, Workrise makes it easier for skilled laborers to find work, and for companies to find in-demand workers. Workrise currently operates in wind, solar, construction, oil and gas, and defense industries. We’re growing, and we’d love to learn what you can add to our team!

As a Client Operations Senior Manager at Workrise, you’ll be responsible for the end to end Client lifecycle through an operational lens and lead a team that is critical to the success of the business. The Client Operations team is the first line of defense when receiving the handoff from Sales to Operations. You will design and implement the operational infrastructure to move a Client through the onboard to cash process with minimal human touchpoints. You'll work closely with cross-functional teams across the business including all of Core Operations, Sales, Product, Legal, and Clients to build creative solutions to the tough challenges our Clients face. You are a true people leader; someone who believes in “we” before “me” and their team’s motivation, growth, and wellbeing first. You are self-motivated, versatile, compassionate, and can work equally well in highly collaborative settings as well as those with little direction.

What you’ll be doing:
  • Support, mentor and grow a team of Client Operations Associates and Program Managers all focused on providing a “best in class” Client experience
  • Ensure strong reporting capability on performance, understanding and communicating the story through a robust set of metrics and data visualization
  • Work strategically with cross-functional teams to scale Client Operations across our acquired entities and integrate them into our centralized processes
  • Design, implement, and evolve the development of automated processes, tools and systems that give RigUp the competitive advantage by providing a positive holistic Client experience
  • Shepard two-way communication through becoming the internal voice of the Client by providing feedback to Product and Engineering teams to help evolve our product to fit our Client’s needs
What you should have:
  • 9+ years in Client Success, Operations, Consulting, Strategy, Project Management or related experience
  • 7+ years managing a team to achieve individual and shared goals
  • Experience in a Client facing or Account Management role
  • High EQ and a natural at building and nurturing relationships
  • Knowledge and ability to fluidly communicate across multiple work languages. Example, you speak “sales” and “operations”. You are the Operations Google Translator.
  • Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
  • Strong project management skills and ability to run multiple projects simultaneously
  • Proficient within Salesforce, Zendesk, Netsuite, and/or contract lifecycle management tools a plus 
More than a job:

At Workrise you can feel good about your work and furthering our mission to serve those who do the hard work. We recognize that making an impact matters to you and we believe in providing an environment that fosters that ambition. We welcome you to develop relationships with coworkers by displaying our company values: Own the Mission, Learn and Grow, Solutions Over Ego, and Raise the Bar. In appreciation for your contributions, we support you with various health insurance plan options (including medical, dental, vision), flexible paid time off, and competitive 401k matching. 

As a world-class employer, Workrise is committed to providing an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships. We’d love to learn what you can add to our team!

Who we are:

In 2014, we set out to create a better way to get work done in the oil & gas industry. The goal — to build the most reliable and cost-effective workforce solution, using technology to make it easier to manage and deploy workers at scale. And while our commitment hasn’t changed, our business has. What started in oil & gas has grown to include construction, wind, solar, and defense. So we believe it’s time our company’s name reflects that evolution. We’re excited to announce that RigUp is now Workrise— a full-stack workforce provider, powered by technology specifically built for the diverse industries we serve.


Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks

Location

Workrise is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails.

An Insider's view of Workrise

What’s the vibe like in the office?

High Energy. Everyone is fully on-board with the common goal of “putting people to work”. Here at Workrise not only are we striving to become advocates for their betterment but become that platform that will galvanize the worker to build and power our society. We have a ton of work to do, but we also have a true sense of ownership.

Gus

Data Engineering Manager

How do you collaborate with other teams in the company?

At Workrise, we foster collaborative culture through open communication and open-mindedness. We collaborate with other teams by understanding each other's needs and the common goals we are trying to achieve together.

Ravanpreet

Engineering Manager

How does the company support your career growth?

When I first joined Workrise I had a bucket list of skills I wanted to build at my new career opportunity. In just three months, Workrise gave me the strength and support to blow that list out of the water! I am so excited to continue learning, growing, and getting hard work done!

Alyssa

Product Designer

What is your vision for the company?

Workrise is on a mission to empower the people who get hard work done — with an ambitious vision of putting 1 million skilled tradespeople to work by 2030. We're building a better way to work, by giving workers access to more opportunities and helping companies find the right people for the right job.

Xuan

CEO

What are some things you learned at the company?

Collaboration! It has been critical to work alongside my colleagues and partners here in order to be successful. I have learned how to collaborate and partner with amazing folks from every part of the business, which has been amazing for my own personal exposure and development.

Ron

Technical Recruiter

What are Workrise Perks + Benefits

Workrise Benefits Overview

At Workrise you can feel good about your work and furthering our mission to serve those who do the hard work. We recognize that making an impact matters to you and we believe in providing an environment that fosters that ambition. We welcome you to develop relationships with coworkers by displaying our company values: Own the Mission, Learn and Grow, Solutions Over Ego, and Raise the Bar. In appreciation for your contributions, we support you with various health insurance plan options (including medical, dental, vision), flexible paid time off, and competitive 401k matching.

As a world-class employer, Workrise is committed to providing an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenship. We’d love to learn what you can add to our team!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
More Jobs at Workrise79 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
HR + Recruiting
new
Austin
HR + Recruiting
new
Austin
Design + UX
new
Austin
HR + Recruiting
new
Austin
Project Mgmt
new
Austin
HR + Recruiting
new
Austin
Finance
new
Austin
HR + Recruiting
new
Austin
HR + Recruiting
new
Austin
HR + Recruiting
new
Austin
Finance
new
Austin
Marketing
new
Austin
Project Mgmt
new
Austin
Project Mgmt
new
Austin
Marketing
new
Austin
Marketing
new
Austin
Finance
new
Austin
HR + Recruiting
new
Austin
HR + Recruiting
new
Austin
Data + Analytics
new
Austin
HR + Recruiting
new
Remote
Design + UX
new
Austin
Developer
new
Austin
Operations
new
Austin
HR + Recruiting
new
Austin
HR + Recruiting
new
Austin
Operations
new
Austin
Operations
new
Austin
Data + Analytics
new
Austin
Data + Analytics
new
Austin
HR + Recruiting
new
Austin
HR + Recruiting
new
Remote
HR + Recruiting
new
Austin
Design + UX
new
Austin
HR + Recruiting
new
Austin
Data + Analytics
new
Austin
Product
new
Austin
Finance
new
Austin
Finance
new
Austin
Finance
new
Remote
Data + Analytics
new
Austin
Developer
new
Austin
Design + UX
new
Austin
Data + Analytics
new
Austin
HR + Recruiting
new
Austin
Operations
new
Austin
HR + Recruiting
new
Austin
Marketing
new
Austin
HR + Recruiting
new
Austin
Developer
new
Austin
Operations
new
Austin
Operations
new
Remote
Data + Analytics
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Workrise's full profileSee more Workrise jobs