Client Relationship Manager IVF (Pacific Time Zone) at Invitae

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CLIENT RELATIONSHIP MANAGER - IVF 

Remote:  Pacific Time Zone


Summary

Invitae is a rapidly growing genetic testing company driven by the mission to expand access to high-quality, comprehensive, low-cost genetic testing. To support this growth, Invitae is looking to add Client Relationship Managers to our team. 

The Client Relationship Manager will be responsible for working with our largest and highest potential accounts, as well as teammates in sales and client services to ensure the best possible client experience with Invitae.

Responsibilities

Work with clients in conjunction with our sales and client services teams to:

Deepen existing client relationships:

  • Build lasting relationships across key accounts
  • Identify areas of potential growth with existing customers by working with clients to find upsell and cross sell opportunities
  • Work across Invitae’s client services, sales and medical affairs groups to provide clients access to people who can answer their questions and issues as they come up

Ensure seamless customer experiences with Invitae:

  • Help new accounts get setup for success from their first order
  • Educate and train new accounts on how to work well with Invitae and help develop workflows, practices, etc. in conjunction with the customer to make Invitae work for them
  • Work proactively to identify potential issues or areas of dissatisfaction within an account and address it head on before it becomes a problem
  • Partner with colleagues in sales and client services to ensure clients have their needs met in a seamless fashion that’s efficient while maximizing their satisfaction

Help grow high potential accounts

  • Collaborate with sales to identify opportunities for growth within high potential accounts
  • Work with sales to identify issues that may prevent accounts from working with Invitae more and work with internal stakeholders to resolve those issues
  • Develop strategies for how you and field sales can work together to drive growth within your accounts
  • Build relationships with customer stakeholders to ensure broad, lasting satisfaction and buy in

Qualifications & Capabilities:

Education & Work Experience:

  • Bachelor’s degree required, MBA or other relevant advanced degree a positive
  • Experience in healthcare a plus, but not required
  • 5+ years of work experience on the front lines in relevant customer-facing functions, including: customer/client success, account management, customer support and/or sales (including field, inside and national accounts)
  • A track record across your work history of solving complex, cross-functional customer facing problems

Skills & Abilities:

  • Excellent relationship development and management skills
  • Great listener who can help clients feel heard while also getting to the root cause of the issues a customer is facing
  • Dynamic problem solving mindset oriented towards finding creative solutions to customer issues
  • A truly great teammate who works well with others cross functionally to find common ground and constructively solve issues as they arise
  • Ability to think big picture while also focusing on the details of a situation that are causing problems for a client
  • Knowledge of Salesforce and other relevant tools highly desirable

At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages

Location

Situated in Austin's Central Business District, one block West of the Texas State Capitol.

What are Invitae Perks + Benefits

Invitae Benefits Overview

At Invitae, our employees are the key to our continued success. Our culture is one of our most important strengths. A set of commitments we make to each other and to our customers to build a world-class organization in service of our mission. That is why Invitae proudly offers comprehensive perks and benefits program with choice and flexibility in mind.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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