Client Success Analyst

| Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Client Success Analyst

Services – Austin, Texas

 

Iodine Software equips medical care teams with the most innovative tools to solve some of their toughest problems in clinical documentation. By leveraging new technologies like Natural Language Processing, Machine Learning, and Artificial Intelligence, our platform drives significant improvements in how hospitals document patient health conditions, in turn positively influencing team performance and patient outcomes.

 

Iodine thrives by delighting our users. Support is a cornerstone of our offering and enables us to cultivate a happy, productive user base. We are seeking Client Success Analysts to join our Professional Services team and help take Iodine to the next level by providing best-in-class service. This is a high visibility role, and your success will depend on building strong long-term relationships with our clients, proactively identifying issues and driving resolution, and fostering communication with users and stakeholders along the way.

 

What You’ll Do

 

  • Approach every client interaction with total service mentality, cultivating deep understanding of the client experience and developing proficiency on all client interface tools
  • Serve as one of our front-line support representatives, triaging new cases arriving from multiple channels, diagnosing problems and controlling the flow and prioritization of requests to our development teams
  • Investigate and fix issues reported by our users; communicating progress back to every client and setting clear expectations on resolution
  • Share results back to the organization to inform decisions about product roadmap planning and service offerings
  • Identify and advocate for robust solutions to recurring issues that affect our customer base
  • Assist in quality assurance, deployment, and preparation for new releases
  • Expand your skillset in technologies such as SQL, Java, XML, and HTML, to create solutions for customers.
  • Enter and manage support cases using JIRA and Salesforce and ensure these requests are included in appropriate weekly development sprints

 

What You’ll Need

 

  • Bachelor’s degree required and a 3.0 GPA or above
  • Proven ability to clearly communicate complex problems and build trust with clients and colleagues
  • Demonstrated empathy and patience for end users; takes a personal stake in our clients' success
  • A problem solver's mentality; wants to open up the machine to see how it works
  • Attention to detail, highly organized, with an absolute focus on quality of work
  • Proven track record of managing multiple, competing priorities while consistently exceeding goals
  • Team player DNA with a desire to solve for the interests of our clients and of our business
  • Positive, self-starter attitude with high level of personal ownership and accountability
  • Knowledge of SQL, Java, XML and HTML is a plus

 

 

What You’ll Get:

This is a unique opportunity to join a close-knit, rapidly growing team and help us build and scale our services organization. You will be learning the latest technologies that are pushing the boundaries of our industry and impacting the way medical teams document patient health conditions. You will be a first point of client contact, directly influencing the way clients experience our product and our team. You will interface with all aspects of the business and have exposure to many learning opportunities – from implementation management to machine learning analysis to software development.

 

See Something, Do Something

At Iodine, we are incredibly privileged to be entrusted with an enormous amount of Protected Health Information (PHI) amounting more than 90 million lives. Inherent to our culture is the need to live up to that trust in everything we do. Security is a primary responsibility shared by every Iodine employee and we expect everyone to honor that responsibility. That includes abiding by our security policies, being constantly vigilant to possible risks to the privacy and safety of the information given to our care and bringing forward any concerns about security.

 

You must be currently authorized to work full-time in the United States on a permanent basis.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • VueLibraries
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • KafkaFrameworks
    • KerasFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • Promoter.ioAnalytics
    • AskNicelyAnalytics
    • AxureDesign
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM

Location

We are conveniently located right off of Far West and Mopac just one exit away from Anderson Lane where there are endless food options.

An Insider's view of Iodine Software

How would you describe the company’s work-life balance?

Iodine has hit the nail on the head when it comes to work-life balance, especially now as we navigate working remotely during the COVID-19 pandemic. Our CEO & leadership team continue to have weekly check-ins to make sure we are all feeling that balance & told all employees to take 1/2 days on Fridays to ensure we are taking time to fully recharge!

Andrea

University Relations Program Manager

What does career growth look like on your team?

The market development team is geared towards continual learning and diverse experiences - not just in sales, but across the entire company. This unique opportunity allows us to identify where our interests and skills lie and prepares us for an eventual transition into new roles. We are able to grow alongside the company, which is very rewarding!

Katie

Market Development Associate

What are Iodine Software Perks + Benefits

Iodine Software Benefits Overview

Iodine offers a comprehensive benefits package including medical, dental and vision along with basic term life insurance. We also offer many other optional perks like pet insurance, voluntary life insurance as well as a 401K plan with company matching!

Culture
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Iodine employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Iodine Offers both Short and LongTerm Disability benefits. Short Term covers 60% of weekly income up to $2300 weekly and Long Term covers 60% of monthly income up to $10,000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy offers 3 reimbursement options to best fit your needs.
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Iodine provides employees with a 401(K) matching plan managed by Voya. We match 50% of contributions up to 3% of an employees annual gross pay.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Stocked Kitchen
Some Meals Provided
Parking
Professional Development Benefits
Job Training & Conferences
More Jobs at Iodine Software6 open jobs
All Jobs
Finance
Operations
Project Mgmt
Sales
Operations
new
Austin
Project Mgmt
new
Austin
Sales
new
Austin
Operations
new
Austin
Finance
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Iodine Software's full profileSee more Iodine Software jobs