Overview
The EveryAction platform is built by some of the leading experts in the Nonprofit technology space and provides an integrated communication and fundraising platform to nonprofits of all sizes. At EveryAction, we stand behind our progressive values with a commitment to our employees to provide a safe, equitable, and highly effective environment that better reflects the world we want to build.
Where we are at:
It was recently announced that EveryAction is combining with CyberGrants and Social Solutions to create the second-largest and fastest-growing social good software company in the world.
How we're growing bigger, better, stronger:
Our number one goal remains the same as ever: keeping our shared culture of being mission-minded and passionately committed to propel social good. Bringing three like-minded companies together was deliberate - we all provide individual solutions that help social impact; but combined we're creating a mammoth opportunity to accelerate change.
Currently we are a remote workforce and have equipped our teams with the technology to stay connected to each other and as close to our customers as possible.
Responsibilities & Requirements
What you will do - responsibilities and requirements:
Further details on the job description follow:

• Manage ongoing client relationships effectively to drive high client retention, loyalty and satisfaction
• Monitor client health and engagement using internal dashboards and regular health checks to proactively identify at-risk clients and establish retention and success plans moving forward
• Own all aspects of the client renewals process, with a focus on high net retention
• Engage with client stakeholders to identify, define, track and measure the overall impact of Social Solutions software to the organization
• Provide visibility, internal awareness and advocacy regarding client health, drivers of attrition, and needs cross-departmentally
• Identify opportunities to better retain clients based on client size, length of service, and other factors
• Collaborate with the sales organization to ensure a successful client lifecycle with opportunities for renewal, cross-sell and upsell
• Develop, prepare, and nurture clients for advocacy and referenceability
• Drive client participation in Social Solutions communities and use of available knowledge base and online support tools
• Continuously improve internal processes, technologies, and workflow to enrich client experience, maximize efficiency of internal teams, and drive results
• Bachelor's degree
• 3+ years of client facing experience in a Client Success, Sales, Account Management or Project Management role
• Demonstrated ability to thrive in a dynamic, fast-paced environment
• Exceptional ability to engage and communicate with clients, actively listen for feedback, and lead challenging conversations with clients toward positive outcomes
• Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation
• Proven ability to collaborate and build strong relationships with mid- and senior level executives across functions within the client
• Exceptional communication and interpersonal skills for internal and external relationship building
• Willingness to travel up to 20% for client meetings
• Experience with SFDC, Gainsight, or equivalent CRM systems is a plus
• Experience with nonprofit or public-sector clients is a plus
• Familiarity with client success management platforms, online community and portal tools, self-service tools, on-line training tools, etc. preferred but not required

About Social Solutions Global
EveryAction is a technology company whose team members do exciting and important work that has a significant impact on promoting civil rights, social justice, and environmental responsibility. EveryAction is one of only a handful of companies to be recognized as one of the fastest growing companies in America by Inc. Magazine for 12 years. We were named one of the Coolest Companies of 2016 by DC Inno. We've also been named one of the top 50 fastest growing companies in the DC area by the Washington Business Journal and SmartCEO.
What You'll Get

• Up to 5 weeks of paid time off
• 100% employer paid benefits for employees (including parental leave)
• Competitive 401k match program
• Company sponsored events and happy hours
• Career advancement opportunities and more!

EveryAction believes a diverse, inclusive staff makes us a stronger company and better partner for our clients. Women, people of color, LGBTQ individuals, and members of other minority or marginalized groups are encouraged to apply. We're committed to hiring people on the basis of qualifications, merit and business need, and EveryAction is proud to be an equal opportunity employer.