Client Success Manager
DISCO was initially developed at a litigation boutique in Houston. It was born out of the firm’s frustration with conventional eDiscovery tools that were slow and difficult for lawyers to use. Instead of being forced to adapt our work methods to technology, we wanted to invent technology that works the way lawyers work. DISCO was the result, and today we are the fastest-growing eDiscovery solution in North America.
As the leading provider of software as a service solution developed by lawyers for lawyers, DISCO is reinventing legal technology to automate and simplify complex and error-prone tasks that distract from practicing law. DISCO has been embraced by more than 400 law firms, including 75 of the top AmLaw 200, as their first choice for innovative technologies that enhance the practice of law to help secure justice and win cases.
- Strong project management and operations background with at least 5+ years of consulting experience. eDiscovery or litigation support experience required.
- Excellent presentation and communication skills (oral and written).
- Customer-centric thought process with the ability to provide process improvement
- Technologically savvy
- Experience improving customer satisfaction
- Highly analytical with experience manipulating data to create insights and inform business decisions.
- Ability to thrive in a fast-paced environment
What You'll Do
- Responsible for proactive management and risk mitigation of DISCO clients to ensure their long-term success and account expansion.
- Analyze business processes and client data to quantify account health and prioritize internal process changes as well as client outreach.
- Collaborate cross-functionally within and across the various internal functions to address client concerns and barriers.
- Track critical feedback from meetings with client executives, and continuously advocate for product and process changes to improve CSAT.
- Serve as the main external POC for any escalations to ensure issues are resolved quickly.
- Provide solutions to our clients by utilizing strong problem-solving skills with an analytical approach.
- Monitor trends in NPS and CSAT for assigned accounts to ensure company efforts are yielding the intended improvements in client experience.
DISCO is a recognized leader in legal technology — and we’re just getting started.
Founded in 2012, DISCO’s mission is to create great technology to modernize the practice of law. Our solutions apply artificial intelligence and cloud computing to help lawyers and legal teams improve legal outcomes for their clients. Corporate legal departments, law firms, and government agencies around the world use DISCO as their ediscovery solution for compliance, disputes, and investigations.
Annual company revenues have more than doubled every year since our founding. We have raised more than $135 million in venture capital, more than any other enterprise legaltech company. We are using this investment to accelerate growth in the $12.5 billion ediscovery market — and to expand our platform beyond ediscovery, applying our unique combination of world-class engineering and deep legal expertise to build products that will transform other areas of legal practice. We opened our London office in 2018 and have plans to further expand our presence outside the United States.
Are you ready to revolutionize the practice of law? Join us!
Perks of DISCO
- Open, inclusive, and fun environment
- Benefits, including medical, dental and vision insurance, as well as 401K
- Competitive salary plus discretionary bonus
- Flexible PTO
- Free catered lunches every day as well as free snacks and beverages
- Opportunity to be a part of a startup that is revolutionizing the legal industry
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.