Client Success Manager

| Austin
Client Success Manager
About Us...
Advanced analytics have transformed the way all sorts of industries and departments operate: marketing, sports leagues, brokerage houses, oil exploration, you name it. But not software. When it comes to the business of building software, most companies remain stuck in a Dark Age of emails, status reports, pivot tables and PMO's.
There's a better way — a modern way. By applying data science to unearth how organizations really work, Pinpoint helps leaders advance the way people and teams deliver software. 
About you...
Pinpoint is looking for a talented, energetic, and driven person to join our team as a Client Success Manager. This position acts as the primary contact and trusted advisor to our clients and is a key position within Pinpoint. You will be responsible for assisting Sales with product demonstration and product trials, measuring the overall success of your client-base by running quarterly business reviews, gathering feedback and assisting with escalations, driving renewals and delighting our clients!
This position is based in Austin, TX. 

You will...

  • Own the ultimate responsibility for the client's adoption, potential expansion, and advocacy across a portfolio of clients.
  • Work closely with the Sales organization to support product demonstrations and manage product trials in an organized, process driven approach.
  • Develop a trusted advisor relationship with our client stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.
  • Collaborate with other teams within Pinpoint (e.g. sales, support, product management, engineering, etc.) to address client requirements and satisfaction goals.
  • Be a strong client advocate such that Pinpoint activities are closely aligned with the client's needs and strategy.
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewals.
  • Meet or speak with client executive sponsor(s) on a frequent cadence (several times a month) with the expectation of continually moving the relationship forward while uncovering new opportunities.

Qualifications...

  • 4-year bachelor's degree or equivalent experience.
  • 3+ years of experience in Client/Customer Success, Technical Account Management, Strategic Services or related areas.
  • Previous experience supporting/selling to senior level executives and software engineering leadership
  • Ability to understand client requirements, identify up-sell and cross-sell opportunities to expand the use of Pinpoint within client environments.
  • Highly data driven with a commitment to process. Excited about driving and tracking a consistent engagement process with all clients in your portfolio.
  • Previous experience with SaaS solutions (Collaboration, Developer Software Tools etc) highly desired.
  • Team player with the highest level of integrity, who will innovate to continue to improve the way Pinpoint serves its clients.
  • Fanatical about client success and tenacious at driving long-term client value!

Next Steps
If this role is exciting you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. We believe the collective sum of our individual differences, point-of-view, life experiences, knowledge, innovation, self-expression, background and talent are what helps us achieve our vision.
We are an Equal Employment Opportunity employer. Pinpoint conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Pinpoint participates in E-Verify and will confirm work authorization for candidates residing in the United States.
If this role is exciting you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. We believe the collective sum of our individual differences, point-of-view, life experiences, knowledge, innovation, self-expression, background and talent are what helps us achieve our vision.
We are an Equal Employment Opportunity employer. Pinpoint conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Pinpoint participates in E-Verify and will confirm work authorization for candidates residing in the United States.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • MongoDBDatabases
    • MySQLDatabases
    • PendoAnalytics
    • JIRAManagement
    • ForrestryCMS
    • ContentfulCMS
    • HubSpotCMS
    • HubSpotCRM
    • HubSpotEmail
    • HubSpotLead Gen

Location

11801 Domain Blvd, Austin, TX 78758

An Insider's view of Pinpoint

What unique initiatives do you have that encourage innovation?

We encourage innovation by having regular all-company hackathons at our bi-annual company retreat. We don’t just focus on engineering, we mix teams together from all parts of the company and they work to come up with all sorts of innovative ideas — which could be business models, marketing ideas, product improvements, or engineering concepts.

Jeff

CEO & Co-founder

What are Pinpoint Perks + Benefits

Pinpoint Benefits Overview

We have a bi-annual, company-wide retreat where the entire company heads to a fun off-site location like Florida or Arizona for a full week of hands-on sessions, hackathons and teambuilding. It's great to disconnect from the day-to-day work and focus on growing the company and relationships with our peers.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Every employee is offered stock options that can vest after one year of employment.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Our team is primarily based in Austin and North Carolina though we have many remote workers all over the country because they are the best for the job. Working remotely is approved as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Eligible employees get 1 quarter of paid sabbatical after their first 5 years of working at the company.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Pinpoint hosts company outings semi-annually.
Parking
We offer employees free on-site garage parking.
Pet Friendly
Pinpoint's pet policy is dog friendly daily, cat friendly daily.
Professional Development Benefits
Job Training & Conferences
Pinpoint offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Lunch and learns
Several teams at Pinpoint host reoccuring lunch and learns.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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