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Client Support Engineer

| Austin

Job Description

The Client Support Engineer is responsible for providing functional and technical support. Responsibilities include working client contacts to troubleshoot, document, and resolve technical and business process related problems.


Principal Duties & Responsibilities

  • Develop technical solutions related to software and setup errors and when needed create or assist in creating workaround procedures including, but not limited to, data changes and code updates (CSS / JavaScript / HTML / SQL).
  • Serve as the technical resource (via phone, email, web-based support portal) for Personify’s user base regarding software and data product questions and issues.
  • Documenting, researching, tracking and resolving customer software issues in a timely manner.
  • Monitor issues in a ticketing system and escalate urgent problems requiring more in-depth knowledge to appropriate internal resources according to established operating procedures.
  • Continually communicate issue resolution progress to the Client Success Coordinators and clients (when necessary).
  • Maintain a working knowledge of all Personify-supported products and technologies.




  • Bachelor’s degree in related discipline or relevant equivalent experience required
  • 1+ year(s) reading/troubleshooting MS SQL statements is a major-plus, but not required.
  • Excellent problem-solving skills and a talent for identifying creative solutions
  • Solid verbal and written communication skills with a customer-centric attitude
  • Fast learners at ease communicating via email, phone or in person and who have the ability to multi-task effectively
  • Experience using or supporting Association Management Systems (AMS) or CRM applications and familiarity with trade associations, professional societies or other membership organizations is highly desired
  • Prior experience supporting software applications is a plus
  • Experience with SAP and Crystal Reports is a plus, but not required
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6500 River Place Blvd Bldg, Austin, TX 78703

What are Personify Perks + Benefits

Personify Benefits Overview

A career at Personify not only allows you to deepen your skill sets, but you’ll be positively impacting our nonprofit clients who work to make the world a better place. When you invest your best in Personify, the best is given back to you. Our corporate benefits and culture is one of the most progressive in the industry and encourages a work/life balance. Each team member is given the opportunity to truly be their best self while also deepening the connections with their team members around them every day.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

The spirit of Personify is driven by people who are excited to help our clients change the world every day. Alone, we can only achieve so much but together we support, challenge and encourage each other to deliver market-leading innovation for some of the most impactful 501(c) nonprofit organizations across the country.

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