Client Support Specialist (contractor)

| Austin
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About Us

Medici is a global and rapidly growing startup focused on building a culture of innovation, collaboration, and leadership in healthcare tech. Our team is awesome and we’re all driven by the impact that we are making on healthcare and in people’s lives. The vision of where we are going is clear but the terrain is always changing and we move quickly to adapt. We have amazing investors and advisors who trust us to build a great product that not only generates revenue to support our growth and impact but delivers real value to our users in the form of high quality, high availability care, and improved outcomes.

About the Product

Medici is a healthcare platform that puts the power of modern communication tools in the hands of all Doctors and Patients. We believe that just being able to have a conversation with your doctor or other healthcare professionals can significantly improve the healthcare experience. Your family, friends, and coworkers are just a tap away via text, voice, or video - why shouldn’t it be the same for your Doctor? Our platform is changing the way that doctors and patients interact and we’re extremely passionate about doing our part to help our fellow humans get the care and advice they need.

About You

Medici is seeking temporary Client Support Specialists to provide exceptional support to its large base of healthcare clients by promptly responding and resolving questions via chat, phone, and email. The ideal candidate will be a fast learner that can quickly learn new technology, focus on multiple priorities and create a phenomenal Medici client experience. To be successful you must have experience working with SaaS tools like Zendesk, Salesforce, Hubspot, Helpscout, Slack or similar tools.

Your Responsibilities
  • Available from 8:00am to 5:00pm CST M-F, other shift options available
  • Handle and carefully respond to all inbound and outbound customer inquiries
  • Appropriately communicate with customers and teammates via phone, email, slack
  • Provide excellent customer service through active listening
  • Aim to resolve issues after first contact by being proactive, patient, empathetic, and understanding
  • Compassionately handle sensitive situations surrounding the needs of healthcare professionals
  • Document found issues and steps to reproduce
  • Investigate issues reported by customers
Your Qualifications
  • Must have excellent interpersonal and professional communication skills; both written and verbal
  • Must be friendly, clear, and strong speakers
  • Maintain a high level of professionalism, integrity, and ethics
  • Excellent time management and people skills
  • Works well in a remote team setting
  • Must be able to react positively to difficult situations
  • Knowledge of Zendesk, Salesforce, Helpscout, HubSpot or similar programs required
  • Must be able to answer inbound support calls, emails, and chats daily

If this description describes you and you have a strong sense of empathy for both physicians and patients, and a passion for improving the way healthcare is delivered, we urge you to apply today.

This is a 12-week temp-to-hire contractor position

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Location

Our company is in the ever-growing South Austin. Surrounded by restaurants, coffee shops, and beautiful trails to walk during breaks.

An Insider's view of Medici

What are some social events your company does?

We have an enthusiastic social committee that organizes fun events around holidays, theme days, and special events like the Superbowl, with plenty of delicious food to go around. Additionally, we hold monthly team builder events offsite where coworkers can connect and get to know each other better outside of the office. We work hard and play hard!

Lauren

Virtual Care Consultant

How do you collaborate with other teams in the company?

Over the course of the last week, I’ve been in conversation with marketing about data sharing, product about our current and future projects, customer success about issues a particular patient faced, and the platform team to work through making our code base stronger. Collaboration is one of the most important and best parts of working at Medici!

Trae

Software Engineer

What makes someone successful on your team?

Support from our managers and one-on-one meetings to ensure our success and plan to accomplish our goals. Collaborating with the team and sharing ideas on what makes them successful, what works and doesn't, and how to improve the process. Competitive comradery in the office pushes sales reps.

Kristina

Virtual Care Consultant

How do you empower your team to be more creative?

We make it a point recruit the best and the brightest, give them clear direction and support them in their drive to develop professionally. The best teams solve problems and produce results, and the most creative solutions to those probleems come from a culture of empowerment and accountability. That is what we seek to provide.

Allen

Chief Technology Officer

How does the company support your career growth?

Medici has continued to facilitate my growth within the workplace. I have been allotted time to learn about the business across multiple organizational units as well as take a deep dive into my current unit. Medici not only allows the opportunities but encourages me to work my way to the top.

Olivia

Marketing Project Manager

What are Medici Perks + Benefits

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