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Bonterra
We help the people who make social good possible drive more impact for more people, in less time.
Remote

Client Support Specialist (NGP VAN) at Bonterra (Austin, TX or Remote)

| Austin | Remote
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Overview
Are you a passionate innovator looking to harness the power of technology to do more good? You've come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible-the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.
As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.
We are currently operating as a remote workforce and have equipped our teams with the technology to stay connected to each other and our customers.
This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000.
Responsibilities & Requirements
Are you passionate about helping Democrats and progressives succeed? Do you have a good understanding of compliance, fundraising, and using digital tools to support campaigns? Do you have a knack for helping people solve problems?
If so, we'd love to talk to you about joining the NGP VAN team.
As a member of our client services team, you will serve on the front line of support for political campaigns, parties, PACs, and progressive organizations using our tools.
Not only will you be supporting our Democrats and progressives with your exceptional customer-service skills, but you'll also be conducting web[1]based training and getting new customers up and running with our tools. Our staff aren't just people who do support or training, they are expert practitioners who make our clients able to do their social missions.
Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do.
Who You Are:
  • You have a demonstrated and passionate interest in Democratic + progressive politics and ideals, are good with technology, and are willing to work with lots of different orgs who need our help.
  • You have experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits. You have used NGP8, EveryAction, VAN and Votebuilder (or their competitors) as part of your day-to-day responsibilities.
  • You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn.
  • You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic
  • You're detail-oriented, great at following up and don't let things slip through the cracks.

What Sets You Apart:
  • Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support.
  • Experience in customer relations or an equivalent field, though not required, is valued;
  • You have used NGP Classic or NGP7 as part of your day-to-day responsibilities.

This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000.
About Us
Our Culture:
Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.
Some of our comprehensive and competitive benefits include:
  • Generous PTO policy
  • Equity for ALL regular, full-time employees from individual contributors to management - share in our success!
  • Up to 15 paid company holidays including some commemorating social justice events and self-care
  • Paid volunteer time
  • Resources for savings and investments
  • Paid parental leave
  • Health, vision, dental, and life insurance with additional access to health and wellness programs.
  • Opportunities to learn, develop, network, and connect
  • When we can-company-sponsored events and swag!!

Job Tags
#LI-SP1 #LI-Remote
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • TrustRadiusAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • SmartsheetManagement
    • WordpressCMS
    • ZapierCMS
    • SalesforceCRM
    • DrawloopCRM
    • TenfoldCRM
    • DocuSignCRM
    • OutreachCRM
    • MarketoLead Gen
    • BizibleLead Gen
    • TableauLead Gen
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What are Bonterra Perks + Benefits

Culture
Volunteer in local community
Receive up to 8 paid hours per quarter to volunteer with a non-profit organization of your choice.
Partners with Nonprofits
Friends outside of work
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
The Dependent Care FSA allows you to set aside up to $5,000 per plan year to cover expenses such as day care, after-school programs, and mroe so you and your spouse can work or go to school.
Disability Insurance
Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
Dental Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Vision Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Health Insurance Benefits
We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
Life Insurance
Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
Pet Insurance
Wellness Programs
Our Wise and Well program offers monthly events incorporating physical, intellectual, emotion, financial and social well-being – like chair massages, financial planning workshops, and happy hours.
Onsite Gym
Our building, Braker Point, is currently building an onsite gym.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We offer a 401K match to help our employees invest in their future retirement.
401(K) Matching
Social Solutions' 401(K) retirement plan matches 50% of an employee's contributions up to 3% of their annual base salary.
Performance Bonus
Many individual contributor roles at Social Solutions are eligible for an annual performance bonus. Bonuses are based on a percentage of the employee's salary and are paid during performance reviews.
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We recognize the importance of bonding with a new baby, so new parents receive paid off for both birthing and non-birthing leave.
Flexible Work Schedule
Bonterra employees are encouraged to work with their manager to establish a schedule that works both for them and for the business.
Remote Work Program
All employees will work from home will be until June 1st, 2021. Optional/reservable work from office is available.
Family Medical Leave
Bonterra will provide up to 12 weeks of unpaid, job protected leave to eligible employees for a variety of reasons.
Vacation & Time Off Benefits
Unlimited Vacation Policy
To enhance our work hard, play hard culture we offer a Flexible PTO policy which means that employees are able to take as many days off as they need, provided they have pre-approval from their manager
Paid Volunteer Time
Bonterra provides each employee with 8 hours of paid volunteer time per quarter. Employees are encouraged to volunteer with an organization of their choice.
Paid Holidays
Social Solutions offers all employees 9 paid holidays.
Paid Sick Days
Bonterra employees are able to take paid sick days as a part of our Flexible PTO policy.
Perks & Discounts
Beer on Tap
Social Solutions is expanding our Austin office and has plans to have draft beer available on both floors in our office.
Casual Dress
Bonterra's culture is laid back and our dress code matches that. Employees dress in casual clothing every day.
Company Outings
Bonterra has an annual summer party and a holiday party for all employees and a guest. Past parties have included a casino night, a shrimp boil, and of course eating BBQ.
Game Room
The Bonterra break room includes an arcade machine with over 1000 games, a ping pong table, pop a shot basketball, and corn hole. We're very competitive and regularly hold gaming tournaments.
Happy Hours
We work hard and we play hard. Bonterra hosts happy hours once per month either in our office break room or at a local bar.
Parking
We recognize that Austin isn't known for it's public transportation, so we have on-site parking for all employees.
Recreational Clubs
Bonterra offers a variety of groups for employees to join that range from sports leagues to breakfast clubs and book clubs.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
We offer a 2-Day New Hire Orientation, monthly professional development training, a High Potential program that accelerates growth of our top talent, and the LEAD program which is offered to managers.
Tuition Reimbursement
Bonterra offers $1,500 per year toward role related graduate and undergraduate programs or $500 per year for continued education courses.
Diversity Program
Promote from within
Continuing Education stipend

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