Client Support Specialist at LegalZoom

| Austin
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Come join LegalZoom as a Client Support Specialist! LegalZoom is building the next frontier of services for our customers: business tax advisory and preparation. In this role, you’ll work to serve our small business customers by providing a seamless customer experience. This role is an exciting opportunity for detail-oriented individuals with a passion for working with small business customers and empowering them to succeed in a dynamic new part of the LegalZoom team.

Required Location: Austin based is preferred, but open to the state of TX.  

  • Full-time
  • Competitive pay
  • PTO

What you’ll do:

  • Interact with existing and new clients
  • Provide a world-class customer support experience
  • Communicate with customers over the phone and via email
  • Ensure a quick and seamless customer experience
  • Manage, develop and maintain client data
  • Have products and services domain expertise
  • Other job-related duties as assigned*

 

Qualifications:

  • Preferred: experience/general knowledge in bookkeeping and general accounting
  • Preferred: experience using MS Office products
  • Preferred: team leadership experience
  • Exceptional attention to detail
  • Superior customer service skills and courteous phone manner
  • High-quality communication skills (written and oral)
  • Excel at organization and problem solving with strong time-management skills 
  • Must be eligible to work in the US

 

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Location

9900 Spectrum Dr, Austin, TX 78717

What are LegalZoom Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Perks & Discounts
Company Outings

Additional Perks + Benefits

Benefits are an important part of your total rewards package here at LegalZoom. We offer a competitive and comprehensive benefits package with various choices for your and/or family members’ welfare needs. We provide these benefits not only to support you through important events in your life, but also to enhance your life outside work and help you prepare for the future.

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