Come join LegalZoom as a Client Support Specialist! LegalZoom is building the next frontier of services for our customers: business tax advisory and preparation. In this role, you'll work to serve our small business customers by providing a seamless customer experience. This role is an exciting opportunity for detail-oriented individuals with a passion for working with small business customers and empowering them to succeed in a dynamic new part of the LegalZoom team.
Required Location: Austin-based is preferred, but open to the state of TX.
- Competitive pay
What you'll do:
- Interact with existing and new clients
- Provide a world-class customer support experience
- Communicate with customers over the phone and via email
- Ensure a quick and seamless customer experience
- Manage, develop and maintain client data
- Have products and services domain expertise
- Other job-related duties as assigned*
- Preferred: experience/general knowledge in bookkeeping and general accounting
- Preferred: experience using MS Office products
- Preferred: team leadership experience
- Exceptional attention to detail
- Superior customer service skills and courteous phone manner
- High-quality communication skills (written and oral)
- Excel at organization and problem solving with strong time-management skills
- Must be eligible to work in the US
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion , and provides equal employment opportunities to all employees and applicants for employment . LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.