Getaway is looking for a detail-oriented, self-motivated, quick-learning, problem-solving people person to join our Community Team. You'll be one of the only human touch points for our guests throughout their Getaway experience, so if a welcoming tone and a knack for hospitality is your thing, read on!

Candidates must be located in the Austin, TX area and must be able to work some nights and weekends. Option to work a fully overnight schedule.
 

Core Responsibilities:

• Respond to inquiries from current and potential guests in a timely manner, which may take the form of texts, emails, phone calls, and live chat.
• Maintain the Getaway brand voice and our unique customer service mentality through all guest communication.
• Help the Guest Experience Team with service recovery.
• Provide booking and communication help for important internal programs.
• Think creatively about ways in which we can optimize each guest’s experience.
• Master our internal property management system and learning the ins and outs of our cabin operations.
• Identify and reporting technical issues within our property management system.

Key Attributes:

• 0-3 years of customer service or hospitality experience.
• An optimistic problem-solver with an inherent love for helping people.
• A crystal-clear communicator, both in person and online.
• A pro at eradicating typos with a knack for impeccable spelling and grammar.
• An expert multitasker who's comfortable juggling several urgent tasks at once.
• Cool as a cucumber under pressure.
• Comfortable working with uncertainty and a sense of urgency.
• Efficient, proactive, and resourceful.
• An expert in Google Suite.

Schedule and Compensation:

This is an hourly paid position with full-time hours inclusive of benefits. Your schedule will include weekends, holidays, and nights and may include short shifts and long shifts.

Some perks of working on the Getaway Community Team:

• Health, vision, and dental insurance
• Mandatory leisure: 12 paid vacation days
• Protected leisure: During vacation time, there is no expectation to respond to digital communication. Team members are vigilant not to interrupt others' leisure time.
• Cell phone stipend 
• Flexibility to work from home
• Opportunities to test-drive our cabins and bring back learnings