Community Coordinator
Getaway is looking for a detail-oriented, self-motivated, quick-learning, problem-solving people person to join our Community Team. You'll be one of the only human touch points for our guests throughout their Getaway experience, so if a welcoming tone and a knack for hospitality is your thing, read on!
Candidates must be located in the Austin, TX area and must be able to work some nights and weekends.
Core Responsibilities:
Respond to inquiries from current and potential guests in a timely manner, which may take the form of texts, emails, phone calls, and live chat.
Maintain the Getaway brand voice and our unique customer service mentality through all guest communication.
Help the Guest Experience Team with service recovery.
Provide booking and communication help for important internal programs.
Think creatively about ways in which we can optimize each guest’s experience.
Master our internal property management system and learning the ins and outs of our cabin operations.
Identify and reporting technical issues within our property management system.
Key Attributes:
0-3 years of customer service or hospitality experience.
An optimistic problem-solver with an inherent love for helping people.
A crystal-clear communicator, both in person and online.
A pro at eradicating typos with a knack for impeccable spelling and grammar.
An expert multitasker who's comfortable juggling several urgent tasks at once.
Cool as a cucumber under pressure.
Comfortable working with uncertainty and a sense of urgency.
Efficient, proactive, and resourceful.
An expert in Google Suite.
Schedule and Compensation:
This is an hourly paid position with full-time hours inclusive of benefits. Your schedule will include weekends, holidays, and nights and may include short shifts and long shifts.
Some perks of working on the Getaway Community Team:
Health, vision, and dental insurance
Mandatory leisure: 10 paid vacation days
Protected leisure: During vacation time, there is no expectation to respond to digital communication. Team members are vigilant not to interrupt others' leisure time
Cell phone stipend
Flexibility to work from home
Opportunities to test-drive our cabins and bring back learnings