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Community Coordinator

| Austin
Send a short cover letter and resume to [email protected]
Apply now

Getaway is looking for a detail-oriented, self-motivated, quick-learning, problem-solving people person to join our Community Team. You'll be one of the only human touch points for our guests throughout their Getaway experience, so if a welcoming tone and a knack for hospitality is your thing, read on!

Candidates must be located in the Austin, TX area and must be able to work some nights and weekends.

Core Responsibilities:

  • Respond to inquiries from current and potential guests in a timely manner, which may take the form of texts, emails, phone calls, and live chat.

  • Maintain the Getaway brand voice and our unique customer service mentality through all guest communication.

  • Help the Guest Experience Team with service recovery.

  • Provide booking and communication help for important internal programs.

  • Think creatively about ways in which we can optimize each guest’s experience.

  • Master our internal property management system and learning the ins and outs of our cabin operations.

  • Identify and reporting technical issues within our property management system.

Key Attributes:

  • 0-3 years of customer service or hospitality experience.

  • An optimistic problem-solver with an inherent love for helping people.

  • A crystal-clear communicator, both in person and online.

  • A pro at eradicating typos with a knack for impeccable spelling and grammar.

  • An expert multitasker who's comfortable juggling several urgent tasks at once.

  • Cool as a cucumber under pressure.

  • Comfortable working with uncertainty and a sense of urgency.

  • Efficient, proactive, and resourceful.

  • An expert in Google Suite.

Schedule and Compensation:

This is an hourly paid position with full-time hours inclusive of benefits. Your schedule will include weekends, holidays, and nights and may include short shifts and long shifts.

Some perks of working on the Getaway Community Team:

  • Health, vision, and dental insurance

  • Mandatory leisure: 10 paid vacation days

  • Protected leisure: During vacation time, there is no expectation to respond to digital communication. Team members are vigilant not to interrupt others' leisure time

  • Cell phone stipend

  • Flexibility to work from home

  • Opportunities to test-drive our cabins and bring back learnings


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Send a short cover letter and resume to [email protected]
Apply now
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Apply now
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