Community Manager at AppSumo

| Austin
Sorry, this job was removed at 6:25 a.m. (CST) on Friday, October 29, 2021
Find out who's hiring in Austin.
See all Operations jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

NOTE: Candidates must be US citizens/Permanent Residents located in NY, CA, WA or TX or be willing to relocate

Meet AppSumo

AppSumo is the digital marketplace trusted by 1M+ entrepreneurs. We’ve helped launch top B2B tools like Mailchimp, Evernote, Intercom, and Dropbox, just to name a few.

Our slogan is “Work doesn’t have to suck.”

What does that mean? We’re totally against soul-crushing “real jobs.” We love it here because the work actually matters: supporting digital creators and entrepreneurs who want to build lifestyles they’re passionate about. With thousands of successful product launches and over a million digital creators served, we’re on a mission to open the doors of entrepreneurship to everyone.

You in?

The opportunity

AppSumo launched its first subscription rewards program, AppSumo Plus, in 2018. Now, with over 10,000 members, we’re looking for a systems minded customer community builder to take the reins strengthening what makes AppSumo Plus great while rapidly growing the Plus customer community. At its core, this job will focus on the growth of the community and management of the entire Plus program. If building strong communities through meaningful conversations is in your blood, you like to use data to drive decision making, and know how to systematize processes to reach objectives, then you’re the person we want to talk to!

This job is focused on the management of AppSumo's subscription rewards program, AppSumo Plus.

What you’ll be doing
  • Developing & executing marketing initiatives to drive community growth
  • Building the AppSumo Plus community into a world class entrepreneur’s community that everyone wants to be a part of.
  • Owning the metrics dashboard to track growth and overall health of the Plus program
  • Systematizing existing efforts within the Plus program to make them even more effective 
  • Crafting relationships with program members to research & uncover opportunities and potential threats
  • Working cross-departmentally to identify growth opportunities (i.e. marketing, referrals, affiliates, business development, etc)

This is a unique role that requires out-of-the-box thinking that is grounded in data. 

Must-have skills
  • Experience starting/growing online communities 
  • Experience running loyalty and/or subscription programs
  • Building external partner relationships with subject matter experts to develop exclusive content 
  • Understanding and interpreting SaaS metrics & analytics dashboards (we use ProfitWell & Metabase)

In the first three months of this role, success means taking leadership over the Plus business as well as developing and executing a community growth strategy.

Why work here?

At AppSumo, we’re committed to building a diverse, encouraging, and collaborative working environment—the kind of company where work doesn’t suck.

Our culture starts with treating teammates like adults. We hire kickass people. We trust you to get your work done when you have something to do. If you need to run an errand, hit the gym, or meet a friend for lunch, you’re encouraged to do so. We know your work will speak for itself.

At AppSumo, you get:

  • Competitive pay, benefits package, and 401(k) matching

  • 100% hybrid work model—work from home or the office

  • Freedom to have a side hustle (We’ll cheer you on.)

  • Open vacation (PTO) policy

  • Take a winter break (Everyone gets two weeks PTO over the holidays.)

  • Invites to two all-expenses-paid company trips per year to the local Sheraton (Just kidding: We’re talking destinations like Costa Rica.)

  • $200 per month to treat yourself (Therapy? Yoga? Massages? Tacos? Oh yes.)

  • Late start/flexible hours

  • Access to our dog-friendly, snack-packed office (Austin)

  • Free lunch once a week, a brand new computer, and work that actually makes an impact

Ready to join us?

Individuals seeking employment at AppSumo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • VueLibraries
    • DjangoFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticSearchDatabases

Location

Our office is in a trendy area along E. 6th St, within walking distance of plenty of restaurants & bars. We’re also close to the train for commuters!

An Insider's view of AppSumo

How would you describe the company’s work-life balance?

I can't stress it enough that creative professionals need to get the space to refresh our minds to stimulate our imagination. AppSumo actively encourages that with check-ins, unlimited PTO, and eliminating the Monday blues! Our team is more resilient during the work week because we have the space to live our lives and recover off the clock.

Celeste

Graphic Designer

How do you collaborate with other teams in the company?

At AppSumo, in order to be successful, collaboration is vital in this digital age. We have a mixture of in-office and remote employees so open communication is a must. We also take full advantage of project management tools and company chatrooms, including channels for fun stuff like music, games, and our furry companions.

Jeir

Creative Director

How has your career grown since starting at the company?

AppSumo has been nothing short of incredible when it comes to supporting my career growth. I started three years ago as an Email Marketing Manager, and was given the space and creativity to build out an entire Content department, including Design, Copy, Video, Blog, and, of course, Email (my first home ❤️).

Ilona

Head of Content

What is your vision for the company?

Our vision is to become the #1 Digital Marketplace helping millions of Everyday Entrepreneurs take life into their own hands

Ayman

President

What’s the vibe like in the office?

The AppSumo vibe is very unique. I've never been part of such a tight-knit, young team where everyone is excited about their work. I think this really helps with accountability while we WFH. No one needs to be micromanaged because they're actually invested in helping our customers and partners. Also helps that we're friends outside of work!

Nick

Head of User Acquisition

What are AppSumo Perks + Benefits

AppSumo Benefits Overview

A fun and quirky family made up of former Facebook, Mint, and Google employees that love what they do: making you love what you do!

High-fives, tacos, and constant pushed for growth are common, as well as urgency and diligence. In simpler terms: you have the best of the best working with you.

Culture
Volunteer in local community
We had our first company sponsored volunteer day this year, working with the local food bank and we're working with our Culture Crew to plan virtual volunteer opportunities throughout 2021!
Partners with Nonprofits
AppSumo partners with local companies to support our communities! We recently sponsored local cookie maker Teddy V's Cookies for Teachers campaign.
Friends outside of work
Eat lunch together
Intracompany committees
We are committing to our people at AppSumo. We have employee led committees that are in charge of planning our lunch & learns, volunteer activities and CMF events for our local and broader community.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
We're doing our best to make sure that the rest of the company reflects the same diversity as our leadership team. D&I is something we care passionately about and are ready to tackle.
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We are committed to equalizing our gender gap by 2023 and have tied it directly to our company's business goals. We also diverse candidates in the interview process for every role that we hire.
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
AppSumo's employee's health insurance is fully paid by the company
Life Insurance
Life insurance is offered in $10K increments, from $10,000 to $30,000.
Wellness Programs
We have Corporate Mandated Fun Days that we are shifting virtually for team and community building. (Outside of Covid-19), we offer 2 company paid trips a year!
Onsite Gym
Team workouts
Good luck catching the AppSumo run group! (Just kidding, everyone is welcome!)
Mental Health Benefits
We have a company sponsored EAP that covers at least 3 mental health visits.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Up to 3%! Woot Woot!
Performance Bonus
AppSumo's performance bonus plan includes everything from monthly cash rewards to annual bonuses.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 10 weeks of parental leave. Employees are also offered up to 12 weeks of family medical leave.
Flexible Work Schedule
We believe life is what happens outside of the office, and we support our team's individual needs to manage their schedules outside of the core working hours of 10-3.
Remote Work Program
Our remote work program includes full-time remote for all positions through summer 2021 and flexible WFH options after!
Family Medical Leave
Employes are offered up to 12 weeks of FMLA.
Return-to-work program post parental leave
Company sponsored family events
Pre-covid, AppSumo regularly held community-building events for employees, friends and family! Now we've taken them online. Virtual pasta class...any takers?
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
AppSumo has unlimited PTO and strongly recommends employees take at least 1 week off per quarter,
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive unlimited hours of paid sick leave. We trust you!
Perks & Discounts
Casual Dress
Commuter Benefits
Parking on us!
Company Outings
AppSumo hosts company trips 2x a year (barring restraints from Covid)
Free Daily Meals
Pre Covid, we provided lunch daily in the office. During Covid, we have team lunches on Thursdays!
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted weekly!
Parking
Pet Friendly
Recreational Clubs
AppSumo's volleyball team's internal rivalry is the new Westside Story.
Fitness Subsidies
We offer an onsite gym for employees, but during Covid, we have created a wellness, productivity and food reimbursement.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
AppSumo. offers employees professional development through trainings and courses that are 50% covered by the company.
Diversity Program
Lunch and learns
AppSumo hosts lunch and learn meetings on employee suggested topics! Our most recent was on 401K and retirement planning.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Covid has made things a bit weirder than normal, so we have created we have created a wellness, productivity and food reimbursement to help offset some of the perks that employees are missing in the office.

Let us know how we can best support you!

More Jobs at AppSumo16 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Sales
Operations
new
Austin
Developer
new
Austin
Developer
new
Austin
Operations
new
Austin
Marketing
new
Austin
Marketing
new
Austin
Data + Analytics
new
Austin
HR + Recruiting
new
Austin
Product
new
Austin
Developer
new
Austin
Developer
new
Austin
Sales
new
Austin
Data + Analytics
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView AppSumo's full profileSee more AppSumo jobs