Community Support and Operations Lead

| Austin

Your mission, should you choose to accept it:

Adia, the leading on-demand staffing platform, is looking for a data-driven Community Support and Operations (Supply) Lead to manage our B2C marketing activities and worker onboarding funnel. You will support overall company goals of enabling national sales and creating a repeatable worker processing center by innovating the supply pipeline so it efficiently pushes workers from registration to verification in markets where we have demand.

Ultimately, the Community Support and Operations Lead will be responsible for strategically and creatively ensuring we have enough sellable goods (verified workers) where we need them (supply rate).  

 

You will:

  • Lead the worker support and B2C marketing teams and associated budgets
  • Collaborate with team members to design nurture campaigns
  • Manage and streamline the support and verification process for all workers
  • Cross-train marketplace and client-specific support representatives 
  • Develop prioritization systems for the worker verification process
  • Understand client requirements and tailor worker onboarding to needs
  • Create and maintain client-specific worker registration pages
  • Create repeatable onboarding and tracking plans as we hire new workers
  • Experiment with processes like role verification and ad creation
  • Build and maintain resources for VIP clients to have visibility into worker progress
  • Iterate and innovate worker retention mechanisms and processes
  • Direct high-level B2C marketing efforts to engage workers across the country and enable a fully-functioning supply pipeline

 

What you bring to the table:

  • 3+ years of operations experience, ideally in a customer/user-facing capacity via various communication channels, including phone
  • People management experience a must
  • 1+ years of B2C marketing experience preferred, ideally with a marketplace component
  • Experience in a fast-paced, high-growth startup environment preferred
  • A sense of responsibility and accountability that inspires you to be proactive and resolve issues in a timely manner
  • An understanding of different types of users and audiences -- and how to adapt messaging to them
  • You are process-driven and methodical, but you can adapt to change quickly
  • You enjoy working in a collaborative team environment of high-energy individuals and inspiring people to do their best work
  • SQL experience preferred
  • Zapier experience preferred
  • Zendesk experience preferred

 

Our Culture:

Adia is the leading on-demand staffing platform. We give businesses a better way to find the people they need. Unlike other gig platforms, we hire our workers to Adia as W-2. That means they get to keep their flexible schedule, and still get taxes withheld, benefits, and weekly pay. Launched in Switzerland back in October 2016, Adia launched in the US in early 2018. Today we help businesses and workers using our platform throughout the US.

Adia is a fast-growing, hardworking, curious (like, Alice in Wonderland curious) organization that strives for improvement every day. We are open, honest, and motivated, using our big brains to build a great product and not overgrown egos. We’re an early player in the HR tech space, which brings excitement and purpose to our work. If you’re looking for a place that will help you uncover your best working self and give you hands-on experience in way more than your job title alludes to, we may be the right team for you.

We have an incredible future ahead of us, and we’d love for you to be a part of our journey toward it.

Still here? Apply now.

Note: This position is temporarily remote due to COVID-19, but the Community Support and Operations Lead will be expected to work in our Austin office once it reopens.

-

Adia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • XamarinLanguages
    • AzureLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • Microsoft SQL ServerDatabases
    • AzureDatabases
    • Google AnalyticsAnalytics
    • FirebaseAnalytics
    • Google Play ConsoleAnalytics
    • ITunes ConnectAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Campaign MonitorEmail

Location

Walk with co-workers to Cosmic Coffee, grab some tacos at Papalote, or fit in a quick workout at Crux. And if that's not enough, we have free parking!

An Insider's view of Adia

What’s the vibe like in the office?

The office vibe at Adia is exceptional! It’s a mixture of casual, fun conversation, big laughs, and even bigger innovative ideas with the best characters in the HR Tech space. These great people create even greater experiences both professionally and at the much anticipated office Happy Hours!

Maria

Sales

What's the biggest problem your team is solving?

By cultivating the best job opportunities for workers who need job security and require flexibility, Adia is changing the perception of gig work from picking up 'just another shift' to getting hired by a company you want to call your mom about.

Lilly

Head of Adia US

What makes someone successful on your team?

Taking initiative is important on the Community Support team: both from a learning aspect and a functional one. We're a curious group who is constantly asking questions, and we are also quick to jump in and help our teammates rather than waiting to be asked.

Tyler

Community Support

How do your team's ideas influence the company's direction?

Being a global company, I rely heavily on my local teams to bring their market expertise to drive initiatives that are tailored to the cultures and trends in their respective countries. They are our boots on the ground, so we empower them to bring their ideas forward. It then it becomes my job to feed that into our company's overall direction.

Ernesto

Founder

How does the company support your career growth?

Adia gave me the opportunity to shift from my comfort zone in Marketing to a whole new world by joining the Product team. I never would have known that I would grow and succeed in a different career path had management not seen something in me and given me a chance. I challenge myself and learn new skills daily, and I have Adia to thank for that.

Kaylan

Marketing

What are Adia Perks + Benefits

Adia Benefits Overview

At Adia we care about our employees' health and wellbeing, and that's reflected in our comprehensive benefits package! We seek to meet all of our employees' needs by pairing our innovative, fast-paced startup culture with a benefits package that's comparable to larger, more established companies.

Culture
Volunteer in local community
All Adia employees (as part of our parent company, Adecco) have one day each year that they can take off to volunteer.
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Depending on role.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
A mix of healthy and guilty pleasure snacks, tea, coffee, and Topo Chico, of course!
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
More Jobs at Adia4 open jobs
All Jobs
Dev + Engineer
Marketing
Operations