Community Support Representative (Hourly, Full-Time) at Adia

| Austin
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Your mission, should you choose to accept it:

Adia, the leading on-demand staffing platform, is seeking a Community Support Representative who will be responsible for onboarding and supporting Adia app users. You will troubleshoot user issues, walk users through the onboarding process, support them through the employment verification process, and provide a helpful environment for the Adia user community.

You’re a self-starter with a passion for being of service to those around you. You are tech savvy, and you absolutely LOVE working with people and troubleshooting. You understand that patience is a virtue. You will be a part of the Supply team responsible for creating and maintaining a happy and employed community.

You will:

  • Work in the Adia operations portal to help onboard and manage the user experience
  • Bring a helpful attitude to your conversations with Adia users and navigate difficult and inquisitive phone communications with candidates who may not be tech savvy at all
  • Become an expert in the worker onboarding process bringing knowledge and guidance to your interactions with users and team members
  • Be curious about our app and how it works, and be willing to offer your insight for improvements
  • Be able to “build a car while you drive it"
  • Fulfill any other responsibilities that may arise in the context of a fast-moving company
  • Share user feedback and ideas with internal Product and Operations teams to make the Adia app the most user-friendly experience it can be


What you bring to the table:

  • A quick mind and busy hands
  • You are curious, willing to learn, and eager to share what you’ve learned
  • You have an understanding of platforms and tech services
  • 2+ years’ experience in customer service
  • Experience being on the phone in a work setting
  • Ability to thrive in a fast-­paced, changing environment
  • Dependable and punctual with time management and organization skills
  • Impeccable attention to detail
  • A willingness to work hard and build something great

Our Culture:

Adia is the on-demand staffing platform for hospitality. We give hotels, event managers, and food service businesses a better way to find the people they need. Unlike other gig platforms, we hire our workers to Adia as W-2. That means they get to keep their flexible schedule, and still get taxes withheld, benefits, and weekly pay. Launched in Switzerland back in October 2016, Adia opened an office in Austin in early 2018. Today workers on our platform are located in Austin, Houston, Dallas, Chicago, and New Orleans.

Adia is a fast-growing, hardworking, curious (like, Alice in Wonderland curious) organization that strives for improvement every day. We are open, honest, and motivated, using our big brains to build a great product and not overgrown egos. We’re an early player in the HR tech space, which brings excitement and purpose to our work. If you’re looking for a place that will help you uncover your best working self and give you hands-on experience in way more than your job title alludes to, we may be the right team for you.

We have an incredible future ahead of us, and we’d love for you to be a part of our journey toward it.

Still here? Apply now.

Note: This position is temporarily remote due to COVID-19, but the Community Support Representative will be expected to work in our Austin office once it reopens.

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Adia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • XamarinLanguages
    • AzureLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • Microsoft SQL ServerDatabases
    • AzureDatabases
    • Google AnalyticsAnalytics
    • FirebaseAnalytics
    • Google Play ConsoleAnalytics
    • ITunes ConnectAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • WordpressCMS
    • Campaign MonitorEmail

Location

Walk with co-workers to Cosmic Coffee, grab some tacos at Papalote, or fit in a quick workout at Crux. And if that's not enough, we have free parking!

An Insider's view of Adia

What’s the vibe like in the office?

The office vibe at Adia is exceptional! It’s a mixture of casual, fun conversation, big laughs, and even bigger innovative ideas with the best characters in the HR Tech space. These great people create even greater experiences both professionally and at the much anticipated office Happy Hours!

Maria

Sales

What's the biggest problem your team is solving?

By cultivating the best job opportunities for workers who need job security and require flexibility, Adia is changing the perception of gig work from picking up 'just another shift' to getting hired by a company you want to call your mom about.

Lilly

Head of Adia US

What makes someone successful on your team?

Taking initiative is important on the Community Support team: both from a learning aspect and a functional one. We're a curious group who is constantly asking questions, and we are also quick to jump in and help our teammates rather than waiting to be asked.

Tyler

Community Support

How do your team's ideas influence the company's direction?

Being a global company, I rely heavily on my local teams to bring their market expertise to drive initiatives that are tailored to the cultures and trends in their respective countries. They are our boots on the ground, so we empower them to bring their ideas forward. It then it becomes my job to feed that into our company's overall direction.

Ernesto

Founder

How does the company support your career growth?

Adia gave me the opportunity to shift from my comfort zone in Marketing to a whole new world by joining the Product team. I never would have known that I would grow and succeed in a different career path had management not seen something in me and given me a chance. I challenge myself and learn new skills daily, and I have Adia to thank for that.

Kaylan

Marketing

What are Adia Perks + Benefits

Adia Benefits Overview

At Adia we care about our employees' health and wellbeing, and that's reflected in our comprehensive benefits package! We seek to meet all of our employees' needs by pairing our innovative, fast-paced startup culture with a benefits package that's comparable to larger, more established companies.

Culture
Volunteer in local community
All Adia employees (as part of our parent company, Adecco) have one day each year that they can take off to volunteer.
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Open office floor plan
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Depending on role.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
A mix of healthy and guilty pleasure snacks, tea, coffee, and Topo Chico, of course!
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks