Community Support Representative (Hourly, Full-Time) at Adia
Your challenge, should you choose to accept:
As Adia's Community Support Representative, you will be responsible for onboarding and supporting Adia app users. You will troubleshoot user issues, walk users through the onboarding process, support them through the employment verification process, and provide a helpful environment for the Adia user community.
You're a self-starter with a passion for being of service to those around you. You are tech savvy, and you absolutely LOVE working with people and troubleshooting. You understand that patience is a virtue. You will be a part of the Operations team responsible for creating and maintaining a happy and employed community.
- Work in the Adia operations portal to help onboard and manage the user experience
- Bring a helpful attitude to your conversations with Adia users and navigate difficult and inquisitive phone communications with candidates who may not be tech savvy at all
- Become an expert in the worker onboarding process bringing knowledge and guidance to your interactions with users and team members
- Be curious about our app and how it works, and be willing to offer your insight for improvements
- Be able to "build a car while you drive it"
- Fulfill any other responsibilities that may arise in the context of a fast-moving company
- Share user feedback and ideas with internal Product and Operations teams to make the Adia app the most user-friendly experience it can be
What you bring to the table:
- A quick mind and busy hands
- You are curious, willing to learn, and eager to share what you've learned
- You have an understanding of platforms and tech services
- 2+ years' experience in customer service
- Experience being on the phone in a work setting
- Ability to thrive in a fast-paced, changing environment
- Dependable and punctual with time management and organization skills
- Impeccable attention to detail
- A willingness to work hard and build something great
Adia is a fast-growing, hardworking, and curious organization that strives for improvement every day. We are open, honest, and motivated, using our big brains to build a great product and not overgrown egos. We're an early player in the HR tech space, which brings excitement and purpose to our work. If you're looking for a place that will help you uncover your best working self and give you hands-on experience in way more than your job title alludes to, we may be the right team for you. We push ourselves and pull each other to be better than we were yesterday.
Adia is a gig economy marketplace for businesses and flexible workers in the hospitality, events, warehousing, and retail sectors. Leveraging technology, Adia makes it easier for businesses to find vetted hourly workers on demand, and gives workers a way to book unlimited jobs in one tap. Unlike other gig platforms, we hire our workers to Adia as W-2. That means they get to keep their flexible schedule, and still get taxes withheld, benefits, and weekly pay. Founded in 2016, we have a short company history but one that spreads across Switzerland and the US.
We have an incredible future ahead of us, and we'd love for you to be a part of our journey toward it.
Still here? Apply now.
Note: While this position can be fully remote, our office is located in Austin, Texas and is open to anyone who is comfortable working there Monday-Friday.
Adia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.