Corporate Trainer

| Austin

About Main Street Hub:

Main Street Hub is the marketing platform for local businesses. Utilizing our proprietary technology, we integrate social media, customer reviews, and email marketing to help local businesses get more customers and keep them coming back, while saving them valuable time.

Backed by leading investors, Main Street Hub was founded in 2010 and has more than 600 team members in Austin, Texas. We serve 10,000 local business customers across the country and have published more than 10 million messages on social media and review sites on their behalf.

Main Street Hub has been named one of the fastest growing private companies in the U.S. by Inc. Magazine, one of the Best Places to Work in Austin by the Austin Business Journal, and a Top Workplace by the Austin American-Statesman.

For more information about Main Street Hub visit our site: http://www.mainstreethub.com and stay in touch Facebook, Twitter, and Instagram. For tips, tricks, and insights on the latest trends in social media marketing for small businesses, visit our blog.

About the Operations Excellence Team:

The Operations Excellence team partners closely with Product, Engineering, and other teams cross-company to act as a support organization for our three large operations teams: Onboarding, Content and Customer Success. In particular, the Operations Excellence team is focused on continuous improvement, launching new initiatives, knowledge management, select product management and configuration, and operations support. If you’re ready to make an impact and are passionate about building something incredible with us, we want to learn more about you!

Position Summary:

We are looking for a trainer who is passionate about continuously improving their teams’ knowledge, skill, and abilities to promote Main Street Hub values, products, and services.

You will be responsible for developing, managing and delivering training material for the Main Street Hub Operations teams with a priority focus on new hire, product, process, and tools. As part of the Operations Excellence team at Main Street Hub you will support multiple teams including Customer Success, Content and Onboarding.

Core Responsibilities:

  • Manage and handle identified training content and delivery to ensure quality, consistency, accessibility and overall effectiveness of training programs.
  • Design, create and implement training materials for the Customer Operations teams
  • Maintain Customer Operations knowledge bases and training materials to ensure they are up-to-date, effective, and utilized.
  • Distribute updated policy information and documentation to teams as changes arise.
  • Develop, create and administer new training materials to support large-scale company initiative rollouts.
  • Coordinate with stakeholders in Product, Engineering, Operations and team leaders to ensure alignment on training objectives.
  • Develop team-specific curricula with Subject Matter Experts (SMEs) across Customer Operations.
  • Present in-classroom training sessions.
  • Deliver feedback and insights to trainees, department leaders, and line managers as needed.
  • Coordinate with Quality Assurance Specialists to develop training improvements based on continuous improvement efforts.
  • Review and revise course content based on student feedback and product updates.

Qualifications and Experience:

  • Bachelor’s degree required or an equivalent combination of education, training, and experience
  • 1-3 years professional experience in a training role creating curriculum for classroom environments or combination of training and customer experience is required
  • Ability to develop relationships with subject matter experts and leaders
  • Classroom management experience in an adult learning environment
  • Excellent written and verbal communication skills.
  • Proven ability of managing and making rapid progress on multiple projects simultaneously in a fast-paced environment
  • Proven ability to gather and organize necessary information, and produce high quality knowledge content.
  • Detail oriented, with strong writing, organizational, presentation and communication skills.
  • Knowledge of an operational or contact center environment

Benefits:

  • Mission-driven, values-based culture.
  • Competitive pay.
  • 15 days paid time off, plus company holidays.
  • 100% paid medical, dental, and vision option.
  • Paid parental leave.
  • Competitive 401(k) package.
  • Fun, casual, urban office environment.
  • Professional development and experience, including opportunities to grow your career, working for one of most ambitious companies in Austin.
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Location

600 Congress Ave. Suite 1200, Austin, TX 78701
600 Congress Ave. Suite 1200, Austin, TX 78701

What are Main Street Hub Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

All team members get three weeks paid time off, plus holidays, 100% paid medical, dental, and vision insurance for employees, and 50% of premiums paid for dependents, and a 401(k) plan. We also have an excellent gym membership plan.

We're in the heart of the city near tons of local businesses, and our offices are designed with our customers and our culture in mind. There are large open workspaces and no private offices making it easy for collaboration and transparency to thrive. And every day we are fueled by the full-service Houndstooth Coffee espresso bar.

We also offer endless snacks, fridges that are always stocked, and of course, we know our team loves the opportunity to have local beer on tap. All of these perks and benefits help us attract and retain outstanding colleagues, who will in turn do great work for our local business customers -- which is, after all, why we’re all here.

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