Curator

| Austin | Hybrid
Sorry, this job was removed at 7:04 a.m. (CST) on Saturday, June 18, 2022
Find out who's hiring in Austin.
See all Cybersecurity + IT jobs in Austin
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About Us & Why We're Hiring


We're changing the way people connect to social care programs.


Findhelp launched over 10 years ago in Austin, TX and has helped over 7 million people find food, health, housing, and employment programs in seconds at findhelp.org


We're powered by tech, driven to do good, and looking for passionate people to join our team. Our mission is to connect all people in need and the programs that serve them (with dignity and ease).


If our mission strikes a chord, we'd love for you to keep reading.


As a Curator you’ll join a dynamic, fun-loving team in Austin, Texas, and help us build the most comprehensive and accurate network of social care programs in the industry. You will help users navigate our site, provide troubleshooting and technical support and assist customers in learning how to use findhelp. In your day-to-day you will ensure that programs on the site are up to date and meet findhelp's standards for accuracy and inclusion so that people can easily find the resources they need.


Responsibility & Empowerment


Findhelp appreciates, respects, and trusts the expertise and judgment of our teammates. We empower them to do what they think is right. We freely admit when we're wrong. If something doesn't go as expected, we learn, bounce back, and make corrections. 


You won't be alone; others will be here on site to help, review, reassure, and back you up. We own our processes and collective outcomes as a team.


No Outrageous Hours

We want everyone to have a full life outside of findhelp, and we seldom work more than 40 hours per week. There have been a few occasions where things got busy and people had to put some extra time in, but then they took some extra time off, so it all balances out. We work hard and smart, but we’re in this for the long haul.


Take Vacation (Seriously)

We want you to take vacation. In fact, we have a minimum vacation policy of three weeks per year. Four weeks feels about right (plus 10 paid holidays). It’s important to get plenty of downtime and get out and do something. We’ll look forward to seeing pictures of your adventures in our numerous office chat channels.


Up Your Game

We’re serious about helping you improve your craft. We budget for it. Think conferences, webinars, Lynda/Skillshare subscriptions, certifications, books, and dedicated time away from work to learn something new. We love to see our people grow.

What you'll do

  • Verify and maintain existing program data as well as create new program entries
  • Research organizations and programs; contacting them as needed to confirm information
  • Respond to customer requests, replicate and troubleshoot site issues and answer questions from users
  • Collaborate with internal and external stakeholders using a ticket management system; collecting information and providing updates

Experience you'll bring

  • A desire to use your job and mind to create something that helps people in need
  • Strong verbal and written communication skills
  • You have an understanding of basic web terminology
  • You are detail-oriented and can complete tasks with a high degree of accuracy
  • Ability to effectively prioritize and manage your time and multitask across systems and applications
  • Experience supporting customers via phone, e-mail, chat, and/or in person
  • Can thrive in ambiguity and embrace change - you are not afraid of things you don’t know about.
  • You have an aptitude for learning skills in technical troubleshooting and an eagerness to take on new challenges

Perks at findhelp

  • 401k & stock options 
  • Free food and onsite gym
  • Paid maternity/paternity leave
  • Competitive PTO & 10 paid holidays
  • Health, dental, and vision insurance
  • Pet friendly office with attached dog park 
  • 24/7 access to telemedicine and counseling

We value being together 

We believe being together enables stronger relationships, collaboration, and culture.

You can expect to be in-office if you’re applying in cities we currently have offices (Austin, TX and Denver, CO). 


We’re building a diverse, inclusive team

 

You’re welcome here. We want to help connect everyone to the help they need. So we want to build a company that represents your community.

 

But talk is cheap. We like action. Here are a few things that show we mean business.

Employee Resource Groups

Culture Committee

Justice Equity Diversity and Inclusion (JEDI) Committee

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • Node.jsFrameworks

Location

3429 Executive Center Drive, Austin, TX 78731

What are findhelp Perks + Benefits

findhelp Benefits Overview

Our benefits take care of our team and their families, and support their health and financial well-being. Programs, resources, and benefit eligibility varies based on location.

Culture
Volunteer in local community
Findhelp participates in activities local to our various employees throughout the U.S. such as produce farms, food pantries. This year, some of our people learned how to knit dolls!
Partners with nonprofits
Findhelp is headquartered in Austin and provides a platform listing free and reduced-cost social care programs. We connect people in need with the programs that serve them through such partnership.
Open door policy
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Office Perks
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Onsite gym
Professional Development Benefits
Promote from within
Online course subscriptions available

More Jobs at findhelp

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about findhelpFind similar jobs like this