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Curriculum Developer and Trainer

| Austin

Curriculum Developer and Trainer 

Our growing Customer Organization is looking for a dynamic, creative and forward-thinking  Curriculum Developer and Trainer to mentor and train Customer Success, Support and Professional Services teams across the world. You'll have the opportunity to develop best practices and deliver world-class training programs to support new members of our Customer team. You understand what it takes to motivate, mentor and build trusted relationships that drive results.

This role is critical to our organization as it promotes the development of our most important assets, our talent. 

 

As a  Curriculum Developer and Trainer, you'll:

• Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of the training program, including frontal and remote teaching

• Develop and deliver new hire training for the Customer team to meet and/or exceed performance goals during their onboarding experience

• Manage continued learnings related to our total suite of product offerings in addition to best practices, processes and information about our clients and the industry

• Collaborate with existing subject matter experts on current and upcoming products, in order to contribute to the design and maintenance of current and effective training programs

• Build a network of internal and external lecturers, motivational speakers, support, services, customer success, technical and product specialists for specialized training

• Direct specific customer team training needs-assessments to support the design, development and delivery of improvements to the Customer team training programs

• Assist Customer team leaders in identifying strengths and development needs for each team member and developing curriculum to support those needs

• Work with the Customer team and HR to measure the success of training collectively, and at an individual level to reduce turnover and recruit/select best candidates for the right positions

 

Skills and Requirements

 

• 3+ years professional work experience; 1+ year in a training or coaching position

• Demonstrated ability to successfully develop and deliver customer team training programs utilizing skills in instructional and program design & content development

• High energy, enthusiastic, motivational training style

• Strong history of executing the vision of senior management

• Self-starter with strong sense of ownership and ability to work autonomously; ability to function in a fast-paced, multi-task environment.

• Highly computer literate with in-depth knowledge of MS office and web-based systems; working knowledge of Salesforce.com, a plus

• This position will be based in Austin, TX with 15% travel

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases

Location

6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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