Custom Solutions Specialist at Procore Technologies

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Job Description

Procore is looking for a Custom Solutions Specialist to identify and develop innovative solutions for the unique challenges our passionate customers face during their day-to-day. You’ll collaborate with our Custom Solutions team and cross-departmental partners while working independently to complete project-based work customized to our customers’ changing needs.

As a successful Custom Solutions Specialist, you’ll maintain an in-depth understanding of Procore’s evolving technology, products, and services. Success candidates are motivated and passionate about breaking through roadblocks to deliver the best possible solution for our customers. If you have construction industry experience or an eagerness to gain exposure to how our Custom Solutions team plays a pivotal role in revolutionizing and digitizing the industry—we have a spot for you on our team.

This role will report to the Manager, Custom Solutions and has the opportunity to be based in our Austin, TX or Willmar, MN office. We’re looking for someone to join our team immediately.

What you’ll do:

  • Leverage Ecrion Design Studio Publisher to create and modify custom PDF templates that allow our customers to export all necessary documents, including large and often complex multi-page legal contracts

  • Create custom tools/modules within Procore to allow customers to organize, store, and share additional information

  • Develop custom workflows that automate approval processes and trigger programmed notifications

  • Establish a proficient understanding of the Procore’s web and mobile app functionality; continuously optimize its use to maximize effectiveness

  • Build strong relationships with customers through diligent communication, promptly responding to customization requests, and maintaining a consistent attention to detail of all administrative aspects of job

  • Effectively utilize Salesforce for all customer interactions and tracking/maintaining of individual metrics

  • Collaborate with Product & Technology, Account Management, Sales Engineering, and other teams to satisfy customer requests

What we’re looking for:

  • Bachelor’s degree is preferred or at least 1 year of relevant work experience

  • Strong technology skills

    • Design or programming knowledge preferred 

    • Microsoft Suite & Google apps

    • Basic understanding of SaaS business model 

  • Building strong customer relationships

    • Customer Service experience 

    • Excellent communication skills

  • Ownership

    • Attention to detail

  • Easily adapt to constant change and growth 

  • Ability to self-manage and work independently

  • A focus on time-management and ability to handle multiple projects simultaneously

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM


Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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