Customer Advisor at Rapid7

| Austin
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Rapid7’s Managed Services delivers world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7’s Customer Advisor team, you are on the front-lines helping clients defend against and respond to today’s biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Customer Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.

Rapid7 Customer Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.

As a Customer Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service.

Our Customer Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers’ security programs.

Rapid7 Differentiators:

  • Enthusiastic, driven, and knowledgeable colleagues
  • A fast-paced, agile team that is focused on exceptional service delivery
  • Insight into the latest attacker techniques and breaches
  • Innovative technologies and constantly evolving detection methodologies
  • Lasting trusted advisor relationships with clients in many industries
  • Input into service delivery, engineering, and product features and roadmaps


  • Associates Degree in information security, or two or more years of related experience
  • 5 - 7 years of experience in Information Security or related discipline
  • Significant client relationship management experience
  • Strong understanding of common enterprise technologies
  • Proven ability to convey extremely technical concepts to audiences with varying technical prowess

What we expect from you:

  • Excellent written and verbal skills
  • Excellent soft skills
  • Information Security consulting experience
  • Prior technology deployment and configuration experience
  • Experience with security frameworks and concepts
  • Strong project management and prioritization abilities
  • Prior experience in managed or enterprise information security services, vulnerability management, incident response, forensics, malware analysis, penetration testing, or network defense

What you’ll be up to:

  • Guiding customers in the successful deployment of their application security program by providing subject matter expertise and advisement
  • Working with customers to generate optimal scan configurations based off the coverage and network requirements in Rapid7’s DAST solution
  • Reviewing and generating high-quality accurate and contextual customer deliverables, including consultation of security findings from application security scans and configurations of Rapid7’s WAF solution
  • Guiding clients through application security findings and providing subject matter expertise to clients with varied levels of technical understanding (e.g., remediation guidance, vulnerability validation, prioritization)
  • Utilize Continuous Integration/Continuous Delivery (CI/CD) tools to improve upon customers development practices
  • Ensuring that application security scanning is functional, properly configured, and coordinating with Rapid7’s support team when needed
  • Assisting in technology deployment and client onboarding processes
  • Working with Rapid7 research teams to convey threats and recommendations to Rapid7 customers
  • Gathering client input and requirements across the Managed Services client base to influence Rapid7’s application security services roadmap
  • Research emerging technologies and maintain awareness of current security risks in the Application Security domain

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Rapid7 is conveniently located in downtown Austin, with plenty of restaurants, bars, and public transport close by.

An Insider's view of Rapid7

What’s the vibe like in the office?

It has all the perks of a startup but well structured, goal driven, and supported growth as an employee from start to finish. Several places to relax or wind down after a call, and working in one of the most iconic buildings downtown. Welcome to the Austin office!


Customer Success Representative

What are Rapid7 Perks + Benefits

Volunteer in local community
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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