RetailMeNot is looking for friendly, intelligent people to join our Customer Support team in either our downtown Austin or Phoenix location. In this role, you will complete functions central to meeting quality and customer support goals on RetailMeNot, Inc.’s web properties. You will be trained on all team processes and functions as well as contributing to meeting team goals. In addition to on-the-job training, we offer competitive pay, an open culture, exciting opportunities for growth and plenty of chances to define your career.

Who You Are:

• You have 1-2+ years prior customer support experience
• You have the ability to provide a phenomenal customer support experience in e-mail, chat, and/or phone channels
• You work quickly and efficiently, while maintaining high quality standards to meet team and/or individual goals, results focused
• You are comfortable with high volumes of data and queue-based work, while maintaining SLA’s (service level agreement)
• Ability to multi-task and meet deadlines in a dynamic and fast-paced environment
• Can be available to work weekend shifts when needed
• Salesforce experience a plus
• Can spot a good deal from 50 feet away and love saving money for yourself and others

What You'll Do:

• You will provide email, chat and social media-based customer support to RetailMeNot users
• You will help customers with their online experience
• You will validate online coupons and deals content to ensure correct information is on the site
• Work on special projects as needed

Who We Are:

• We value diverse perspectives and believe this translates into stronger products and a better workplace
• We have an open, casual, fun and upbeat environment where you are given a lot of responsibility and the freedom to make a huge impact
• We have lots of intelligent people to work with and learn from
• We have a great open vacation policy
• We'll provide you with food, food, and more food
• We believe in giving prizes, bonuses, and recognition for doing what you love

RewardsWe offer an opportunity to be an integral part of a company that eagerly pursues disruption in its space to continue to drive innovation and lead the competition. Benefits of being an employee of RetailMeNot, Inc. include, but are not limited to the following: - Competitive base & bonus packages; salary negotiable- Long Term Incentive Plan- Performance based rewards & recognition for your hard work and service- Very competitive benefits packages, including best-in-class parental leave- Open & flexible PTO- Cell phone & gym membership reimbursements- Fully stocked break room & onsite catered breakfasts & lunches multiple days/week About UsRetailMeNot, Inc. is a leading digital savings destination connecting consumers with retailers, restaurants and brands, both online and in-store. The company enables consumers across the globe to find hundreds of thousands of digital offers to save money while they shop or dine out. U.S. Equal Employment Opportunity/Affirmative Action Information Individuals seeking employment at RetailMeNot, Inc. are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.