RetailMeNot is looking for friendly, intelligent people to join our Customer Support team here in Austin!
In this role, you will complete functions central to meeting quality and customer support goals on RetailMeNot, Inc.’s web properties. You will be trained on all team processes and functions as well as contributing to meeting team goals.
Interested? Please read on!
Who You Are
- You have 1-2+ years prior customer support experience
- You have the ability to provide a phenomenal customer support experience in e-mail, chat, and/or phone channels
- You work quickly and efficiently, while maintaining high quality standards to meet team and/or individual goals, results focused
- You are comfortable with high volumes of data and queue-based work, while maintaining SLA’s (service level agreement)
- Ability to multi-task and meet deadlines in a dynamic and fast-paced environment
- Can be available to work weekend shifts when needed
- Salesforce experience a plus
- Can spot a good deal from 50 feet away and love saving money for yourself and others
What You'll Do
- You will provide email, chat and social media-based customer support to RetailMeNot users
- You will help customers with their online experience
- You will validate online coupons and deals content to ensure correct information is on the site
- Work on special projects as needed
We offer an opportunity to be an integral part of a company that eagerly pursues disruption in its space to continue to drive innovation and lead the competition. Benefits of being an employee of RetailMeNot, Inc. include, but are not limited to the following:
- Competitive base & bonus packages; salary negotiable
- Long Term Incentive Plan
- Performance based rewards & recognition for your hard work and service
- Very competitive benefits packages, including best-in-class parental leave
- Open & flexible PTO
- Cell phone & gym membership reimbursements
- Fully stocked break room & onsite catered breakfasts & lunches multiple days/week
*Some rewards do not apply to contract workers or interns.
RetailMeNot, Inc. is a leading savings destination bringing people and the things they love
together through savings with retailers, brands, restaurants and pharmacies. RetailMeNot
makes everyday life more affordable through online and in-store coupon codes, cash back
offers, and the RetailMeNot Deal Finder™ browser extension. Savings are also provided in
consumers’ mailboxes through the RetailMeNot Everyday™ direct mail package, and at the
pharmacy with RxSaver by RetailMeNot.
RetailMeNot is a Vericast business. To learn more, visit http://www.retailmenot.com/corp or
follow @RetailMeNot on social media.
U.S. Equal Employment Opportunity/Affirmative Action Information
At RetailMeNot we celebrate difference. We are committed to ensuring an environment of mutual respect for every employee and proud to be an an equal employment opportunity employer who does not discriminate against any person because of race, color, creed, religion, gender, gender identity, gender expression, national origin, citizenship, age, sex, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law. We believe a diverse and inclusive workplace is central to our success and actively seek to recruit, develop and retain the most talented people from a diverse pool of candidates. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.