Customer Care Expert

| Austin
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We are:
Wix's Customer Care Team in Austin - one of our newest locations in the USA. At Wix, we build products that help millions of users grow their businesses online, and we care about their experience. As part of our global organization of Customer Care, our team is responsible for building strong relationships with Wix users, uncovering their business needs and guiding them to success throughout their user journey.
You are:
A customer service professional with at least 2 years of experience working in tech or at an internet company.
You find meaning and pleasure in helping others succeed, and are curious to know what really drives users and their needs. You have strong critical thinking skills and are confident about taking responsibility and ownership. You hold yourself to high-performance standards and work to improve constantly. You're passionate about new technologies and always eager to learn more.
Lastly, you thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow. You realize there is more than one career ladder, and you have the drive to find your own career path - recognizing your strengths and interests.
As a Customer Care Expert, you will:
  • Build strong relationships with Wix users, figure out their true needs and help guide them to reach their business goals and enhance their online presence.
  • Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.
  • Develop expertise in Wix products and stay up to date with new features and improvements.
  • Work with other departments and product teams, and advocate our users' needs to impact product roadmaps.
  • Analyze user behavior and relevance to determine their effect on user satisfaction.
  • Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users.

Want to learn more from one of our team members in Austin? Meet Kyle.
Working with us, you'll find a friendly atmosphere, fantastic coworkers, and diverse opportunities for growth in a very dynamic environment. We offer competitive salaries, equity, and ESPP, a 401K with company contribution, as well as full medical and dental coverage from day 1.
We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.
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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Due to COVID-19 we're working remotely, and don't have a physical address just yet :)

An Insider's view of Wix

What’s the vibe like in the office?

We have an inclusive and relaxed vibe where people want to get to know you, clubs form out of similar interests, and you bond with other departments at company events. Two clubs I enjoyed attending were ‘Wixercise’ where we get a group to go to fitness classes after work and ‘Wine Not’ where we indulge in wine and cheese and play games!

Lauren

Account Executive

What does career growth look like on your team?

What's cool about Wix is there are many ways to grow. It's such a wide and interconnected company, so you can learn and take interest in many things. I'm an example of how you can be given a little extra responsibility and it turns into its own team, currently over 15 people.

Michael

Team Leader, Sales

How do your team's ideas influence the company's direction?

We are working in an environment where we're not just executing a playbook, we're writing the playbook. Wix is growing quickly and as managers we often face new challenges and areas that are not familiar to anyone within the organization. This is exactly why we’re always looking at the team’s feedback and ideas to help us find the right path.

Ido

Head of Wix Partners

What are Wix Perks + Benefits

Wix Benefits Overview

Our offices are located in the Meatpacking District. We’re a varied team of creatives and business-minded folks who love to take on challenges together. We offer a competitive salary, equity, 401K with company contribution, full medical and dental coverage from day one (no employee contribution for FT employees), ESPP, lunch, snacks, fitness/wellness activities and the opportunity to join our stunning global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity Employee Resource Groups
Wix Rainbow for our LGBTQIA community and sKinTech for POC.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
100% covered for employees
Vision Benefits
100% covered for employees
Health Insurance Benefits
Wix pays 100% of base coverage. Employees have the option to buy up at a premium.
Life Insurance
Wellness Programs
Mental Health Benefits
Wix pays 100% of base coverage. Employees have the option to buy up at a premium.
Retirement & Stock Options Benefits
401(K) Matching
Wix matches up to 4% of your contribution with no vesting period.
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
We have a casual dress code!
Commuter Benefits
This is currently not valid due to COVID-19 and remote work.
Company Outings
Wix hosts company outings and events.
Free Daily Meals
Some Meals Provided
Employees receive a bi-weekly allowance of $220 via Benepass to purchase meals from restaurants, food delivery platforms, and grocery stores.
Happy Hours
Fitness Subsidies
Classpass membership: Wix subsidizes 85% of the 45-credit plan.
Home Office Stipend for Remote Employees
A $500, one-time benefit for setting up a comfortable and productive at-home working environment.
Professional Development Benefits
Lunch and learns
Wix hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Time allotted for learning
Customized development tracks
More Jobs at Wix6 open jobs
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HR + Recruiting
Operations
Sales
Operations
new
Austin
HR + Recruiting
new
Austin
Operations
new
Austin
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