Customer Coordination Specialist

Magento’s global Customer Success Group (CSG) is growing and hiring a Customer Coordination Specialist. This role will support individual customers needing assistance with Magento processes and assist Customer Success Managers as we all work together to delight our customers. If you’re comfortable with juggling multiple requests and excited for a new opportunity in Customer Success, this role is for you! 

What you’ll do:

• Answer questions, provide assistance, and troubleshoot issues for customers, including technical, financial, and operational topics
• Support Customer Success field teams to deliver an excellent and seamless experience
• Utilize various systems (Salesforce.com, Gainsight, etc.) to track customer details, including customer health, engagements, and potential renewal / sales opportunities 
• Stay current with the most recent enhancements to our products and educate customers on offerings and updates
• Help Magento's Customer Success team maintain a high-level of adoption and customer happiness

Where you excel:

• Enthusiastic, can-do approach to work in our fast-paced environment, handling large volume without losing track of details or sacrificing quality
• Strategic thinking with an organized approach to problem-solving
• Collaboration across many teams and stakeholders 
• Confident communicator, especially with customers with technical and non-technical requests 

What you need to succeed: 

• A passion for delivering outstanding experience to customers
• 3-4+ years of Customer Success experience, preferably in a SaaS environment - experience with Commerce technology a nice-to-have
• 2+ years working with Mid-Market and SMB clients in a technical capacity
• Outstanding time management skills, including the ability to juggle multiple projects simultaneously, prioritize effectively, and meet deadlines
• Intellectual and technical curiosity 
• Adaptable and flexible approach to support our evolving Customer Success strategy 
• Excellent client-facing presentation skills and executive presence 
• Proven ability to collaborate internally with cross-functional teams

About Adobe

Adobe is changing the world through digital experiences. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver them to the right person at the right moment for the best results.

At Adobe, you will immerse yourself in an outstanding work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unusual Check-In approach where feedback flows freely.

Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.