Customer Development Manager

| Austin
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InCloudCounsel is seeking a Customer Development Manager to join our rapidly growing company. InCloudCounsel modernizes legal processes, globally, for many of the world's leading companies. We offer scalable, end-to-end solutions for processing routine contracts and abstracting complex documents by pairing our worldwide network of experienced lawyers with AI-enabled software. We also offer the first purpose-built software tool designed to help funds manage their obligations.

The Customer Development Manager will be a key player on the Account Management team and will focus on supporting and scaling the Account Management function at InCloudCounsel. The Customer Development Manager will play a leading role in helping the Account Management team grow within its largest accounts and will be a critical contributor to the operational and strategic initiatives of the Account Management department. The Customer Development Manager will also have the opportunity to work cross functionally with the Marketing and Legal Partnership teams.

The Customer Development Manager will report directly to the Director of Account Strategy & Operations of InCloudCounsel, and the package includes a competitive base salary, equity, and full benefits. The company has offices in San Francisco, Los Angeles, New York, London, and Hong Kong.* We are open to great candidates in any location across the U.S.

*Until further notice, all InCloudCounsel employees are working remotely from home.

Responsibilities:

  • Strategic Planning and Process Design: work with our Director of Account Strategy & Operations and account managers to create upsell processes and strategies for further penetrating the Company’s largest accounts
  • Marketing: work with account managers, sales and marketing on outreach campaigns based on customer activity
  • Analytics: assist with data analysis to inform strategic decisions including pricing and margin improvements

Requirements:

  • Writing: must have excellent professional writing skills
  • Diligence and attention to detail: effective project management and consistent delivery of timely, high-quality work
  • Process-oriented: enjoys designing, refining, and executing complex processes
  • Interpersonal skills: enjoys working with and talking to people, collaborating, and building relationships
  • Self-directed: an ability to manage yourself with little oversight or direction 

About the team: We’re all about freedom. InCloudCounsel is on a mission to free companies from outdated legal processes and corporate lawyers from outdated work models. We’re a group of former Big Law lawyers, business professionals, and engineers working together to modernize the legal industry. The people behind developing our product, servicing our customers and lawyer partners, and driving our business operations are dynamic individuals who have also achieved the freedom to do what’s important to them - they’re musicians, dancers, photographers, sailors, surfers, world travelers, home flippers, and animal lovers - and our freedom inspires us to free others.

Benefits

  • Medical, dental, and vision insurance
  • 401K, pre-tax benefits
  • Parental leave
  • Generous vacation policy
  • Annual professional development stipend
  • Remote work flexibility

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

NOTE to External Agencies: We are not accepting any blind submissions or resumes from recruitment agencies. Any resumes sent to a member of InCloudCounsel will NOT be accepted or considered as a submission.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

Austin, TX

An Insider's view of Ontra

How would you describe the company’s work-life balance?

Everyone is trusted to take time off throughout the year when they want to, and they actually do take time off. I also have my Slack notifications turned off every night, on weekends, and on PTO. We’re all about finding ways to achieve ambitious goals with sustainable and healthy day-to-day processes.

Robyn

User Experience Designer

What does your typical day look like?

I spend most of my time with our customers to understand the tech-enabled legal processes currently in place and offer recommendations on products and services that will support their continued success. I work across the organization from partnering with our attorney partners-to collaborating with the Product team to improve and scale our process.

Josh

Managing Director, Account Management

What are Ontra Perks + Benefits

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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