Duo Security
Our mission is simple: democratize security by making it easy and effective for everyone to use.
Austin, TX
Remote

Customer Education Specialist - Duo Security

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Duo is looking for a Customer Education Specialist to help us help our customers. If you are the sort of person who wants to enable customers to get the most of our products and features, then we need your help crafting and editing content for Level Up, our public-facing learning management system (LMS).
As a member of our Global Knowledge & Communities team, you will partner with a variety of internal and customer-facing teams to curate, develop, and promote learning pathways for our customers. Your primary responsibility will be to build new and updated content for Level Up and help lead and improve the platform in partnership with other education specialists on the team.
What you'll do...
As a Customer Education Specialist, you will

  • Demonstrate your instructional design skills to create compelling content on a wide variety of technical topics
  • Work with our product development teams to understand what new features are coming and build new training modules
  • Improve and refine our LMS by directly modifying our lesson templates and learning paths
  • Gather and report on usage metrics and other data
  • Analyze feature utilization trends to optimize existing content and identify content gaps
  • Review and improve a wide variety of content including video scripts, technical email drafts, knowledge base articles, and much more


Skills you have...

  • An understanding of how to manage an LMS platform and an interest in educating people
  • Comfort asking questions about technical concepts you are unfamiliar with and creating customer-facing e-learning content about them
  • Experience with creating and modifying engaging written and video content that promotes customer product adoption and self-sufficiency
  • Strong understanding of grammar, formatting, and tone
  • Bonus points for customer success/support experience, previous experience managing Skilljar, or HTML5 skills


3 reasons why you should apply...

  • You want to learn more about Duo as a product and the security space, and you are excited to share that knowledge with the world
  • You have a passion for helping customers avoid support issues and improve time-to-value when deploying and feature utilization
  • You work best within an empathetic team that is passionate about a common goal


Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and secure access provider.
Duo + Cisco = Disco
With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud.
Our mission is simple: democratize security by making it easy and effective for everyone. We're transforming security from the ground up by solving the world's most pressing geopolitical challenge - safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges.
We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not cultural fit, and recognize that diversity in background and thought are essential to building high-impact teams.
We invest in growth and learning opportunities and encourage our people to never stop learning. We foster collaboration and believe in being recognized (and rewarded!) for hard work. We champion a healthy work-life balance. We're kinder than necessary.
Together we build for the future by designing simple solutions for complex problems. And that's why we're the most loved and trusted name in security.
Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo's achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran's status, religion, disability, sexual orientation and beliefs.
And if this role is exciting to you, we encourage you to apply even if you don't meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.
Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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What are Duo Security Perks + Benefits

Duo Security Benefits Overview

We like to keep everyone happy and healthy. From financial security to personal growth, we're here to support you.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Onsite office parking
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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