Customer Enablement Marketer

| Austin

About Us:

HomeAway, based in Austin, Texas, is the world leader in vacation rentals with more than 2 million unique places to stay in 190 countries, and is a part of the Expedia, Inc. family of brands. HomeAway offers an extensive selection of vacation rental homes that provide travelers with memorable experiences and benefits, especially more room to relax, for less than the cost of traditional hotel accommodations. The company also makes it easy for vacation rental owners and property managers to advertise their properties and manage bookings online.

Opportunity:

At HomeAway, we take customer feedback seriously and are always looking for ways to improve our messaging and offerings to our partners which is why we’re seeking a product marketing manager of customer enablement, to deliver consistent messaging that resonates to our end users. This role requires a self-motivated, flexible teammate who is always seeking to improve our messaging, programs and contribute in any way possible to the success of the partner success team, our customers and our global initiatives.

You will be a part of the global marketing organization and collaborate and coordinate across multiple teams. The role is designed for someone to spend most of their day with our front line partner solutions teams to drive excitement, awareness and adoption of our product solutions and business metrics.

Messaging Improvement: HomeAway is always testing and learning - we do this with products, A/B tests, messages and more. You will be critical to supplying the front line teams with multiple messages to test. This role will not only test ongoing optimization programs but will develop and facilitate and process to get messaging feedback through our front line teams to inform important product launches and marketing campaigns.

Product Expertise: Become a knowledge expert on our portfolio of product and solutions. You will create assets and media to continually equip the partner success reps with timely education and supporting content. You will observe, educate, and improve our front line messaging to ensure our front line teams have what they need to help our customers succeed.

Customer feedback tracking and feedback loop development: The most frequent source of customer feedback is phone calls into our customer service and sales teams. This person will be an instrumental, unofficial member of these teams, engaging with these teams and interacting with key leaders with the intent of developing messages intended to influence training, employee understanding and customer performance. You’ll also champion top customer feedback and confusion points throughout the rest of the organization.

Program effectiveness, measurement and improvement: The partner success team helps the business grow and drive many of our business metrics. In this role, you’ll own the programs, prioritization and measurement of these unique programs.

Services launch strategies: become an expert on the partner success teams, the programs and processes, developing messaging and test plans to empower these groups to improve product adoption and HomeAway’s revenue targets.

Requirements:

  • Bachelor’s degree required, MBA preferred
  • At least 5 years of sales enablement experience highly desired
  • At least 5 years of marketing and writing customer messaging
  • Excellent written and verbal communication skills required
  • Strong listening and problem-solving skills
  • Flexibility and agility to work effectively within a dynamic role and dynamic company
  • Experience marketing

Benefits & Perks: 

  • Competitive health and insurance benefits.
  • Competitive salary.
  • Annual target bonus or commission.
  • Paid vacation and sick time.
  • Vacation rental on a yearly basis (taxable benefit).
  • Employee Stock Purchase Program.
  • Free snacks and beverages.
  • Frequent company update talks with our leadership team.
  • Free listing on HomeAway.com.
  • Electronic, adjustable stand-up desk.
  • Discounted Metro & Rail pass.
  • Casual dress.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

HomeAway has five offices in the Austin area with a 16-story global headquarters under construction at the Domain set to open in 2019.
11800 Domain Blvd, Austin, TX 78758

Insider's spotlight

What’s the vibe like in the office?

Some of us have been working together for 5+ years and have been there for each other during engagements, births, divorces…you name it. They have truly been my second family and my coworkers are the best part of coming to the office every day.

Amanda

Director, B&B Sales and Supply

What projects are you most excited about?

As a Software Engineer, I’m excited to rebuild an old JavaScript and jQuery STAB component into a new React based component. The goal is to update this component to our new tech stack so when consuming applications move to using Catalyst based applications we can ease the integration process.

Juliana

Advertising Account Executive

What makes someone successful on your team?

Being a successful finance person means being a strong business partner and not only understanding what is happening throughout the business but also being insatiably curious about it. It’s not enough to just know math, or know the numbers; you need to know where those numbers come from, how they get there and what's driving that result.

Sharon

Sr. Director Global Finance Operations

How do your team's ideas influence the company's direction?

The Talent Acquisition team is always pitching innovative ideas at our 120-day planning sessions that directly impact the company and recruitment experience. It’s amazing to see how quickly we’re able to implement new ideas every 120 days and measure the results. We’ve seen everything from employee referral reform to self-defense classes in Austin.

Marisela

Director, Global Talent Acquisition

What projects are you most excited about?

I'm on a team that's investigating the integration of react-native into our existing mobile app and my focus is primarily on bridging our existing native analytics packages into the react-native side of things. This allows us to adapt and improve based on what customers do while using our product,

Andrew

Software UI Engineer

What are HomeAway Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Parking

Additional Perks + Benefits

We were recognized by the Austin American-Statesman for having the most generous parental leave in Austin!

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