We are looking for a Customer Excellence Manager to join our Customer Service team at our RetailMeNot headquarters in the heart of sunny, downtown Austin. In this role, you will drive the strategy for all Customer Care touch points. You will collaborate closely with the Customer Care team, as well as Product teams to ensure the right voice and experience is provided to our customers when they use our products, look for answers to their questions, and contact us for assistance.

Who You Are

• You have a Bachelor’s Degree with 5-7 years’ experience in Customer Care in a leadership or strategic role
• You're an enthusiastic problem solver that digs into data and feedback to find issues and take the lead to solve those issues
• You have strong analytical skills and can interpret data to identify trends
• You have experience developing a best in class Customer Care experience
• You're a strong leader who is comfortable working cross-functionally at a strategic level
• You have proven thought leadership in the Customer Care industry

What You'll Do

• Drive an elite Customer Care strategy
• Be responsible for the voice and personality of RetailMeNot Customer Care
• Lead continuous improvement by establishing best practices and optimizations for current touchpoints and ensuring new products are set up for customer success
• Be the voice of our customers across the business
• Monitor and Track customer trends to identify issues, make recommendations and report trends and findings to partners and leaders
• Ensure all appropriate departments understand the customer journey and potential areas of challenge
• Partner with other departments to drive product and process changes to improve customer happiness
• Collaborate with Finance and Product teams for accurate forecasting to ensure staffing and capacity estimates provide an accurate prediction of future work volume

Who We Are

• We value dynamic perspectives and believe this translates into stronger products and a better workplace.
• We have a fun and upbeat environment where you are given a lot of responsibility and the freedom to make an impact.
• We have lots of intelligent people to work with and learn from.
• We offer a great open vacation policy.
• We'll provide you with food, food, and more food.
• We believe in giving prizes, bonuses, and recognition for doing what you love.

RewardsWe offer an opportunity to be an integral part of a company that eagerly pursues disruption in its space to continue to drive innovation and lead the competition. Benefits of being an employee of RetailMeNot, Inc. include, but are not limited to the following: - Competitive base & bonus packages; salary negotiable- Long Term Incentive Plan- Performance based rewards & recognition for your hard work and service- Very competitive benefits packages, including best-in-class parental leave- Open & flexible PTO- Cell phone & gym membership reimbursements- Fully stocked break room & onsite catered breakfasts & lunches multiple days/week About UsRetailMeNot, Inc. is a leading digital savings destination connecting consumers with retailers, restaurants and brands, both online and in-store. The company enables consumers across the globe to find hundreds of thousands of digital offers to save money while they shop or dine out. U.S. Equal Employment Opportunity/Affirmative Action Information Individuals seeking employment at RetailMeNot, Inc. are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.