Customer Experience Advisor

| Austin
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ABOUT THIS POSITION

First and foremost the Customer Experience Advisor ensures that customers' needs are met in a timely, high quality manner. Like the rest of the Customer Experience Team, the ideal candidate handles fast-moving, high-pressure situations, while staying calm and collected and having a ridiculously positive attitude.

The ideal candidate understands how customer support contributes to the overall success of the company and is driven by supporting the needs and growth of others.

ABOUT ACEABLE

Aceable is a mobile education platform that focuses on creating affordable, engaging and convenient online courses available across all of your mobile devices. Built by former teachers, NASA engineers, and those passionate about education, the Austin-based team is obsessed with helping people reach life goals and milestones through online certification. 

After launching its first mobile app to provide accredited driver's ed courses, Aceable expanded into real estate education and is quickly becoming one of the leading online real estate schools in Texas. To date, Aceable touts more than 20 million users and counting across all verticals, as it continues to expand adding millions nationwide each year. 

Named by the Austin Business Journal as one of the Best Places to Work in Austin in 2017 & 2018 and winner of the Austin Chamber of Commerce’s Austin A-List for the Hottest Growing Startup in 2017. Aceable fosters a creative and collaborative culture whose overall mission is to impact as many student-lives as possible.

ABOUT THE TEAM

The Aceable Customer Experience team is the first point of contact for all customer service issues. They are a customer facing, problem-solving, and results driven team. They deliver excellent customer service and provide thorough and clear resolutions for our customers. They have a passion for pursuing growth through training, coaching, and learning new skills.

WHAT YOU’LL DO

  • Handle contacts (Calls, Chat, and Emails) from customers with empathy and understanding
  • Serve as a role model of exceptional customer service
  • Complete projects that enhance the output of the team and strengthen support for our customers (e.g., assisting with training new team members, creating resources/guides)
  • Use your advanced knowledge of customer experiences to contribute ideas and insights that enhance the customer experience
  • Collect and organize customer feedback to share with the CX management team and other stakeholders in the company
  • Develop authentic and strong relationships with our awesome Aceable community members through proactive outreaches and stellar, responsive communication

WHAT YOU’LL NEED

  • Ability to exercise independent judgment and employ exceptional critical-thinking and problem-solving skills.
  • Initiative and self-awareness: If you see a problem, you don’t wait for others to notice. You know a good idea when you see one and know how to take charge and run with it.
  • Give and receive constructive feedback. We're constantly striving to improve and we want candidates who can be a part of that growth.
  • Positive attitude every day that enables people to succeed.
  • You’re familiar with the term “grit” and strive to personally increase your rating on the grit scale.
  • Comfortable flying solo on projects and know how to seek out the knowledge you need on your own, but you also know when to reach out for help and feedback.
  • Time-management skills and eye for prioritization necessary to balance all of your responsibilities.
  • Punctuality. You are committed to arriving on time for you scheduled shifts, and being an example to the team in this regard.
  • Flexibility. We’re at a critical stage of the company and we all wear many different hats.
  • Passion to help people be better than they were yesterday--this extends beyond service to customers to include your team and the company as a whole.

ACEABLE PERKS 

  • Join one of Austin's Best Places to work in 2018 and 2020
  • Competitive salary and benefits
  • Generous paid time off
  • Passionate, high-achieving teammates excited to help you succeed and learn
  • Our own space on the top floor of a downtown building
  • A team meal every week
  • Fully stocked drink fridges and snacks + cold brew coffee on tap
  • Company events & other activities (Holiday parties, Happy hours, quarterly volunteering)

At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • Node.JSLanguages
    • ExpressLibraries
    • VueLibraries
    • AngularLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS

Location

There’s plenty to do and see around the office, from eating at delicious food trailers to attending an industry event nearby.

What are Aceable Perks + Benefits

Culture
Volunteer in local community
Aceable provides quarterly volunteer events for our team members. Everything from wrapping books at a local elementary school to volunteering at Austin Pets Alive!
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Our game room includes Video Games, Darts.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Diversity Program
Lunch and learns
Aceable hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $500 annually for continuing education.
Customized development tracks
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