Riders Share has been dubbed "the Airbnb of motorcycles". We are an online marketplace for peer to peer motorcycle rentals. Our mission is to make motorcycles affordable, accessible and safer to ride. On our platform, riders make money when renting out their bikes; they save money when renting motorcycles compared to legacy rentals, and we promote safety above all else - it helps us reduce costs, too. There are 20 million people in the US that have a motorcycle license and do not currently own a motorcycle; and millions of foreign tourists that would like to rent a bike instead of a car when visiting the country.

We need you to help us build a customer experience team from scratch. You must be comfortable working with a lack of structure, and be ready to create structure for others. You will get to build your team and your input will be used in making important decisions for the company, from setting up the call center to new product features.

The role:

• Oversee our customer service team
• Manage and train Customer Associates
• Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
• Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
• On-board new employees and train them based on your expertise and skill set
• Create and implement an effective customer loyalty program

We are looking for somebody with the following qualifications:

• Prior experience as a customer service manager, or above
• Prior experience recruiting and selecting successful customer service reps
• Ability to teach your skills to other employees through training and mentoring
• Excellent verbal and written communication skills
• Motorcycle riding experience a plus, but not required

Compensation:

Salary, benefits and stock options. We are looking for potential so we can accept a wide variety of experience levels, but we definitely need somebody that has done this before.