Customer Experience Representative

RIDERS SHARE

 | AUSTIN | REMOTE

Riders Share has been dubbed "the Airbnb of motorcycles". We are an online marketplace for peer to peer motorcycle rentals. Our mission is to make motorcycles affordable, accessible and safer to ride. On our platform, riders make money when renting out their bikes; they save money when renting motorcycles compared to legacy rentals, and we promote safety above all else - it helps us reduce costs, too. There are 20 million people in the US who have a motorcycle license and do not currently own a motorcycle; and millions of foreign tourists that would like to rent a bike instead of a car when visiting the country.

We need you to help us provide the best customer service in the industry. We are starting almost from scratch. You must be comfortable working remotely, and be ready to share your insights into how the company can improve its processes. You will report to our Chief Operating Officer and work closely with the CEO.

 This is a great way to join a growing VC-funded company on the ground floor, one that is showing extraordinary potential. You will have plenty of opportunities to provide input to the rest of the company, based on what you learn from customers while talking to them, and shape the product.

Responsibilities:

· Educate and assist customers as they experience Riders Share for the first time

· Address customer inquiries

· Provide information about our products and services

· Troubleshoot and resolve product issues and concerns

· Document and update customer records based on interactions

· Follow and shape internal processes

· Develop and maintain a knowledge base of evolving products and services

· Working knowledge of how to process payments when supporting customers

· Some outbound calling to reactivate customers, and find new ones

​Qualifications:

· Previous experience in customer service, sales, or other related fields strongly preferred

· Passion for motorcycles and enabling customer success as it relates to motorcycles, safety, privacy, and more

· Ability to build rapport with clients

· Ability to prioritize and multitask

· Positive and professional demeanor

· Excellent written and verbal communication skills

· Experience with claims adjusting preferred but not required

· Motorcycle endorsement preferred but not required

Compensation:

$35k Salary, plus benefits and company stock options. We are looking for potential so we can accept a wide variety of experience levels, but we definitely need somebody who can hit the ground running.

This is a full-time, remote work position.

To apply: email [email protected] w/ Subject BuiltInAustin