Customer Generation Executive
Come join us
The B2C team is one of the fastest growing at MVF as we regularly introduce new products or services and look for ways that we can be more effective and generate further revenue so there are exciting times ahead.
What's on Offer
As a B2C Customer Generation Executive you will earn a basic salary of £18,000 and on target earning of £24,000 - £28,000 for a 35 hour working week. The role is shift based so you will be working across the operating hours of the Contact Centre which is 8am- 8pm Monday to Friday and 9am-6pm on Saturdays and Sundays. You will be given your rota in advance so you can plan accordingly.
On top of your basic salary you will earn monthly commission. This is based on a number of targets including volume, quality and attendance dependent on the campaign you are working on. The majority of our B2C Customer Generation Executives earn commission every month and you start earning it from your first day!
Alongside the financial remuneration you will be provided with full training where you are given the tools and skills you need to be successful. Longer term there are development opportunities, both within the Contact Centre and wider MVF. You will also be working with a world class team- we were nominated for 24 awards last year and have been in the Times Top 100 for the last 3 years, being the top employer in London in 2017 and 2018.
A bit about the team:
The Contact Centre is one of the largest and fastest growing teams at MVF. There are 4 teams including Customer Services, Telemarketing, B2B and B2C with approximately 100 people working in the Contact Centre.
We have an impressive client retention rate of 96%. You will be part of the team that is responsible for talking to approximately 2,000 potential customers every day.
The role you’ll be doing:
As a Customer Generation Executive, you will be responsible for calling prospective customers- or as we call them ‘prospects.’ We do not cold call as all prospects have given us their information seeking a price comparison, we simply call them to confirm all details of their enquiry. Once we have this information we then pass this to our clients as a ‘sales ready’ lead.
Prospects will visit one of our websites and seek a price comparison for a product or service. Their details are then input into our systems and are sent through to the Contact Centre. We aim to call within 60 seconds and will try multiple times until we have spoken to them. You will typically be making 150 to 300 calls a day speaking to prospects about products and services that they are interested in.
You will call the prospect, start building a relationship with them, empathise with their situation and check the suitability for the product/ service they are interested in. All of this data is inputted into our bespoke systems and is then a ‘sales ready’ or ‘qualified’ lead. We then pass this information to our clients and they go on to close the sales. This is why it is so important to make sure that we ask all required questions and record all appropriate information to ensure their internal sales teams are not doubling up and prospects get the best experience.
You will know how you are performing on a day to day basis and if you are on track against your targets. You will also take ownership over your training and development by participating in feedback/ coaching sessions and listening to your own phone calls. This is really important to us as we want you to grow and develop within the Customer Generation Executive role but also longer term, whether that is into a managerial role within the Contact Centre or a position in our Marketing, Sales or Tech teams across the wider business.
At MVF we are always looking for new ways to provide an exceptional service to our prospects and our clients so we are looking for team members who are proactive with a genuine desire to improve the way we do things. We welcome feedback from our B2C Customer Generation Executives who want to positively impact our prospects, clients and MVF as a whole. As we are always looking for ways to innovate you may have the opportunity to be involved in additional tasks or projects as requested by your manager.
What We Are Looking For
Ideally you will have worked in a sales or customer service role, preferably on the telephone, where you have been responsible for speaking to a high volume of customers. You will be confident using online systems, databases or booking tools.
As a B2C Customer Generation Executive you will be
- Confident speaking and relating to our prospects. You will build rapport over the telephone with ease, empathise with our prospects situation and will be able to share information quickly and concisely.
- Able to identify prospect needs and suitability for our products/ services, objection handle and provide suitable solutions.
- Passionate about providing exceptional customer service by empathising with our prospects. You will ask the right questions, listen to the answers and accurately record the answers.
- Target driven both in terms of number and quality- at MVF it is not simply about the number of calls that you make or the volume of leads that you qualify but also about the quality of those calls.
- A team player, proactively helping your colleagues and sharing best practice so everyone succeeds.
- A fast learner who embraces change. As we are introducing new services and adapting our approach based on data. This means that we are constantly improving the way we work so you will need to be adaptable.
- Comfortable using multiple systems and platforms, including booking software. An eye to detail is essential as we need to make sure that the correct information is shared with our partners.
- Positive and enthusiastic. We would welcome applications from future leaders so we would be very interested to speak to people who are also able to motivate and support others.
Our Story
MVF was started in 2009 by 5 friends with the sole aim of transforming how businesses find new customers. We believe in growth - not just growth for our clients, but growth for MVF and the amazing people that make us who we are. To help accelerate this growth, we’re looking for the very best to jump on board.
Due to our continued growth, MVF is recruiting a number of Customer Generation Executives to work on a broad spectrum of exciting marketing campaigns.
As a B2C Customer Generation Executive, you will be responsible for calling prospective customers- or as we call them ‘prospects.’ We do not cold call as all prospects have given us their information seeking a price comparison, we simply call them to confirm all details of their enquiry.
About MVF
MVF is an award-winning customer generation business supplying some of the world’s leading brands with high volumes of new customers in over 45 countries. In 2020 we were ranked 1st in the UK in the Sunday Times Best Companies to Work For List, and even won a special award for our commitment to our people’s learning and development.
We help people navigate complex buying decisions, driving more sales globally than anyone else. For our customers, this means they can trust our brands again and again to help them buy from suitable clients. For our clients, this means they rely on us to bring them unrivalled numbers of new customers who are prepared and ready to buy.
We want you to be a part of our success!
If this role sounds like something you would be interested in please apply today.
At MVF, we want to help others succeed.
Diversity, Equity and Inclusion are the foundation for MVF to build, promote and sustain a culture of trust, safety, growth and belonging where everyone can thrive. Our DEI guiding principles underpin how we build our teams, develop our talent, provide a fair working environment and create an ambitious company that reflects the diversity of our employees, customers, clients and partners, globally.
At MVF, we encourage the formation of employee led networks in order to bring employees with a shared interest together to advance diversity, equity and inclusion at MVF, whether as a member of a diverse community, or as an ally. We currently have three networks: LEEP (Lived Experience of Ethnic People), LGBTQ+ and Womens Network who all provide support, raise awareness, advance MVF’s DEI approach, commitments and objectives, develop communication, learning programmes and initiatives that lead to greater inclusion and belonging for all MVFers.
We’re committed to providing adjustments to those who may need them during the recruitment process. If you consider yourself someone who may need adjustments, please let your contact in the Talent Team know.
We are diverse by nature, but inclusive by choice.