Customer Operations Specialist

| Austin
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ABOUT THIS POSITION

Aceable is in need of full-time Customer Operations Specialist to support one of the most important processes of our day-to-day operations. Every day at Aceable, we mail out Drivers Ed and Defensive Driving certificates to students across the US, empowering them to get their licenses and pursue their dreams. Aceable is looking for a detail-oriented team member with strong critical thinking skills to support this process. If this sounds like you, continue reading!

ABOUT ACEABLE

Aceable (composed of Aceable.com and AceableAgent.com) is a mobile education platform that focuses on creating affordable, engaging, and convenient educational content across all devices. Built by former teachers, NASA engineers and those passionate about education, the Austin-based team is obsessed with helping people with life’s certification challenges. After launching its first mobile app to provide accredited driver’s ed courses, Aceable is now expanding into other verticals for required education, including real estate continuing education. To date, Aceable touts more than 400,000 users and counting, as it continues to expand nationwide.

ABOUT YOUR NEW TEAM

We are a curious bunch who love to find effective solutions to challenges. Although we are based in Austin, we also have a fabulous team of two working out of Concord, CA with whom you will be collaborating closely. You will help us deliver certificates to students across 7 states and help them get their Drivers License. Come join us!

***PLEASE SUBMIT A COVER LETTER WITH YOUR APPLICATION***

WHAT YOU'LL DO

  • Process customer certificates ensuring accuracy and timely delivery
  • Scale existing processes to allow the business to efficiently operate and grow
  • Manage efficiency. Always be looking for a better, faster, less expensive way to deliver a stellar product to our customers
  • Support the larger Customer Experience team, helping with various projects as needed

WHAT YOU'LL NEED

  • Organizational skills; detail and quality-oriented
  • Ability to handle a fast paced environment with hard deadlines daily
  • Be a problem solver at heart with a genuine interest in learning by doing
  • Strong communication skills and ability to interact with internal and external partners
  • Proficiency with Google and Microsoft products
  • An eagerness to learn and develop new skills
  • Availability to work on Saturdays

BONUS POINTS

  • Experience in fast paced, startup company
  • Experience in an operations - or service-oriented position

ACEABLE PERKS

  • Competitive pay
  • Passionate, high-achieving teammates excited to help you succeed and learn
  • Our own space on the top floor of a downtown building
  • A team meal every week and access to our fully stocked kitchen
  • Transportation stipend
  • Education stipend
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • JavascriptLanguages
    • PHPLanguages
    • Node.JSLanguages
    • ReactLibraries
    • ExpressLibraries
    • VueLibraries
    • AngularLibraries
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS

Location

There’s plenty to do and see around the office, from eating at delicious food trailers to attending an industry event nearby.

What are Aceable Perks + Benefits

Aceable Benefits Overview

Join one of Austin's Best Places to Work in 2021
Competitive pay and benefits
Generous time off programs
Wellness program
LinkedIn Learning
Flexible work schedule
Passionate teammates excited to help you succeed and learn
Our own space on the top floor of a downtown building
A team meal every week
Fully stocked drink fridges and snacks + cold brew coffee on tap
Company events and activities (holiday events, happy hours, volunteering)
Free parking spot downtown in our garage 24/7 or a monthly transportation stipend
Education stipend ($500/year/full-time employee)
Free Roadside Assistance subscription
NOTE: Our team is currently remote due to Covid-19 and we have some awesome virtual perks that come with it (trivia, karaoke, bingo, happy hours, lunch & learns, and more)

Culture
Volunteer in local community
Aceable provides quarterly volunteer events for our team members. Everything from wrapping books at a local elementary school to volunteering at Austin Pets Alive!
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Professional Development Benefits
Lunch and learns
Aceable hosts lunch and learn meetings once per month.
Promote from within
Continuing education stipend
We offer $500 annually for continuing education.
Customized development tracks

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