Shipwell
Shipwell is transforming supply chains with better connectivity across people, systems and workflows
Austin, TX
Remote

Customer Operations Specialist at Shipwell

| Austin | Remote
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Customer Operations Specialist

About Shipwell

Supply chains are disconnected, fragmented, and in the stone age. We believe the market has it wrong and we believe there is a better way. We can build the de facto platform and market network to connect, automate, and optimize the supply chains of the world. This is a multi trillion dollar opportunity. Today, Shipwell transforms your supply chain by combining digitized freight, real-time tracking, and an integrated partner network in one simple and responsive platform. We are working with the top companies in the supply chain to connect with our RestfulAPIs. Our platform uses machine learning to analyze over 100 million rows of real-time data every day, reducing waste and friction, delivering better business intelligence, and driving continuous improvement across our customer supply chains. Shipwell is proud to be recognized by industry experts as a leader in shipping and logistics, including FreightTech 25 and Forbes Next Billion Dollar Startup 2020. 


Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us! 


Customer Operations Specialist


As a Customer Operations Specialist, you will field calls and emails to and from our clients, their vendors and end-customers, and ensure day-to-day operational success. Working in our proprietary platform, you will help keep freight moving on-time and on-target for customers working around the world. Much of your time you will be tracking shipments, scheduling  appointments, and trouble-shooting problems with specific loads. We are looking for someone willing to be dedicated to customer health and happiness!


What you’ll do when you get here:
  • Problem-solve through any issues that occur before, during or after transit
  • Collect important paperwork from shippers and carriers 
  • Enter detailed notes in to our proprietary platform system, recording the details of your work
  • Make and receive calls with truck drivers, dock managers, and shipping coordinators
  • Work alongside and help Account Managers oversee their designated accounts
  • Accurately and effectively work as part of the account management team to make sure our shippers and carriers are delighted with the Shipwell experience

Our Ideal Candidate

  • 1-3 years of logistics and transportation experience
  • Customer service experience
  • Excellent communication/presentation skills and ability to build relationships
  • Strong organizational and time-management skills
  • The ability to multi-task with elite prioritization to not lose sight of the ultimate objective to succeed
  • Experience working with Excel, Word, GSuite, and MacBook products

Why Shipwell:

  • 401k plan
  • Generous parental leave
  • Competitive salary and equity opportunity
  • Team building events and office competitions
  • Friendly, talented, and inclusive company culture
  • Offices in Austin, TX, Chicago, IL or 100% remote
  • Health, vision, dental, teladoc, STD, LTD, & Life insurance
  • Incredible growth opportunity at a fast growing company
  • Subsidized gym, cell phone, learning and commuter reimbursements
  • Receive an elite technology package to include a brand new MacBook Pro!

Here at Shipwell, we are a Remote Forward company. You have the opportunity to work within one of our office location cities (Austin and Chicago) or you can choose to be fully remote. 

Shipwell is an Equal Opportunity Employer and we will not tolerate discrimination or harassment of any sort. We do celebrate diversity and believe experience comes in different forms; many skills are transferable; and passion goes a long way. Diversity in our team makes for better problem solving, more creative thinking, and ultimately a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard working & good at what you do then please come as you are.  We want you to contribute, grow, & learn at Shipwell and we encourage you to apply if your experience is close to what we’re looking for.

We are looking forward to adding new perspectives to our team!


For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc.


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Where we are

Shipwell's HQ is located downtown, in the heart of Austin where plenty of trendy bars, restaurants, and shops are located within walking distance!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • CSSDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • Team GanttManagement
    • WordpressCMS
    • Google AnalyticsCMS
    • HubSpotCRM
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What are Shipwell Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent Care FSA
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Full-time remote for all positions. We give people the option to work in an office or fully remote - the choice is yours!
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

An Insider's view of Shipwell

What are some social events your company does?

Shipwell assumes you know how to do your job; outside of core office hours, you are allowed to set your own in-office times. Working from home to deal with a delivery or appointment is a simple notice to a manager, and you're encouraged to make use of the unlimited PTO!

David

Backend Engineer

What's the biggest problem your team is solving?

How a freight brokerage frees up cumbersome processes using technology! We strive to answer this question so people on the front lines can do more of what they do best. Our teams are the heaviest users and biggest advocates of Shipwell’s platform because it directly solves our industry-specific needs.

Andy

Carrier Compliance & Analytics Lead

What makes someone successful on your team?

What makes the team members on my teams successful is their ability to come in everyday with an amazing attitude, effort, and working together as a team!

Taryn

Enterprise Carrier Sales Manager

How do your team's ideas influence the company's direction?

Everyone on the team shows up with a unique perspective. We don't train people to be sales robots because sometimes new ideas can drastically improve how the entire team operates. That sort of ingenuity influences our entire company.

Laurel

Strategic Account Manager

How do you collaborate with other teams in the company?

Being a data scientist I spend about 50% of my time with stakeholders, customers, sales representatives, & the carrier success team, to understand how they work and how we can help them. One of the most important lessons I have learnt at Shipwell is that listening is key!

Anna

Associate Data Scientist

Jobs at Shipwell
12

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Dev + Engineer
Marketing
Operations
Sales
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Associate Manager, Business Development Representative

Shipwell
Austin
1 week ago
+46
Be a team leader for the SDR team (25% of time) by helping reps with messaging, sales tactics, and sharing best practices. Actively research, contact, and qualify prospects (75% of time) that could be Shipwell TMS and/or freight customers. Research, email, and call prospects within the target market to get discovery meetings scheduled with Account Executives.  Learn the Shipwell TMS platform and it’s available features and functionality, work as a leader of the Sales Development Reps, partner with the Account Executives, and be a proactive go-getter.

Business Development Representative

Shipwell
Austin
1 week ago
+46
Qualify prospects that could be Shipwell TMS and/or freight customers and schedule discovery meetings with Account Executives. Research, email, and call prospects within the target market to get meetings set-up.  Learn the Shipwell TMS platform and it’s available features and functionality, work as a team with Sales Development Reps and Account Executives, and be a proactive go-getter.

Drayage Operations Representative

Shipwell
Austin
1 week ago
+46
Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us! 

Carrier Success Coordinator

Shipwell
Austin
1 week ago
+46
Problem-solve through any issues that occur before, during or after transit. Track shipments and deliveries for freight in the Shipwell network. Collect important paperwork from shippers and carriers. Enter detailed notes in to our proprietary platform system, recording the details of your work. Make and receive calls with truck drivers, dock managers, and shipping coordinators. Accurately and effectively work as part of the Shipwell team to make sure our shippers and carrier are delighted with the Shipwell experience.

Senior Brand Marketing Manager

Shipwell
Austin
1 week ago
+46
As Senior Brand Marketing Manager, you will  work closely  define, plan, and execute integrated marketing campaigns that drive brand awareness and pipeline growth with Shipwell’s core audience.  You’ll partner closely with the product marketing and sales team to develop clear, compelling messaging about the Shipwell brand and our products in a way that resonates with mid-market and enterprise shippers and helps to differentiate Shipwell from competitors in the shipping logistic industry.    In this role you will report to the Director of Marketing and manage multiple agency partners as well as 1-2 direct reports.

Senior Product Marketing Manager

Shipwell
Austin
1 week ago
+46
Shipwell is fundamentally changing the shipping and logistics industry by building a connected platform that provides solutions for your entire supply chain. We are streamlining the way shippers, 3PLs, and carriers have operated for decades using ground-breaking technology to provide automation and workflow solutions in an established industry that comprises over 5% GDP.  Shipwell created the first truly connected digital supply chain platform

Account Executive

Shipwell
Austin
2 weeks ago
+46
The Account Executive owns the strategic acquisition of new business and delivering top-line growth for the organization. This individual will be focused on successfully acquiring new business from MM clients. These individuals are strategic, highly motivated, and have an entrepreneurial mindset.  They are extremely skilled in challenging the status quo. The ideal candidate is a proven leader that is able to manufacture solutions for a diverse set of customer stakeholders. This is a unique opportunity to be part of a growing and dynamic organization that is focused on reshaping the future of logistics.  

Senior Backend Engineer

Shipwell
Austin
2 weeks ago
+46
The Backend Engineer role provides you with a unique opportunity to join a high growth, third-party logistics company as we pivot into a record-breaking 3rd year. We need someone to own the end to end development of features which includes clarifying requirements, designing solutions, writing code and ensuring that features are well tested. We’re laying the foundation on which our industry will be reinvented; we’re looking for individuals who want to part of a significant change. Ideas come from being an innovator and an amplifier, that strives to achieve more, for themselves and to enable greatness in others.

Email Marketing Manager

Shipwell
Austin
2 weeks ago
+46
We are looking for a seasoned Lifecycle Marketing Manager responsible for building and executing a robust CRM strategy to drive better conversion throughout the funnel. You’ll leverage skills in customer research, content creation, marketing automation, experimentation, and analysis. In this cross-functional role you will report directly to the Head of Performance Marketing and work closely with other members of the marketing team in content and product marketing as well as across the organization including product, business analytics, and sales.  

Android Mobile Engineer

Shipwell
Austin
2 weeks ago
+46
The Mobile Engineer role provides you with a unique opportunity to join a high growth, third-party logistics company as they pivot into a record-breaking 3rd year. We are looking for a strong individual contributor with a history of delivering high-quality and intuitive enterprise mobile applications. We’re laying the foundation on which our industry will be reinvented; we’re looking for individuals who want to part of a significant change. Ideas come from being an innovator and an amplifier, that strives to achieve more, for themselves and to enable greatness in others.

Business Development Representative, Team Lead

Shipwell
Austin
3 weeks ago
+46
Be a team leader for the SDR team (25% of time) by helping reps with messaging, sales tactics, and sharing best practices. Actively research, contact, and qualify prospects (75% of time) that could be Shipwell TMS and/or freight customers. Research, email, and call prospects within the target market to get discovery meetings scheduled with Account Executives.  Learn the Shipwell TMS platform and it’s available features and functionality, work as a leader of the Sales Development Reps, partner with the Account Executives, and be a proactive go-getter.

DevOps Engineer

Shipwell
Austin
3 weeks ago
+46
The DevOps Engineer role provides you with a unique opportunity to join a high growth, third-party logistics company as they pivot into a record-breaking 3rd year. We need someone to own the end to end development of features which includes clarifying system requirements, designing deployment solutions, writing configurations, and ensuring that our staging and production environments are in-sync. We’re laying the foundation on which our industry will be reinvented; we’re looking for individuals who want to be part of a significant change. Ideas come from being an innovator and an amplifier, that strives to achieve more, for themselves and to enable greatness in others.