Customer Operations Specialist

About Shipwell

Supply chains are disconnected, fragmented, and in the stone age. We believe the market has it wrong and we believe there is a better way. We can build the de facto platform and market network to connect, automate, and optimize the supply chains of the world. This is a multi trillion dollar opportunity. Today, Shipwell transforms your supply chain by combining digitized freight, real-time tracking, and an integrated partner network in one simple and responsive platform. We are working with the top companies in the supply chain to connect with our RestfulAPIs. Our platform uses machine learning to analyze over 100 million rows of real-time data every day, reducing waste and friction, delivering better business intelligence, and driving continuous improvement across our customer supply chains. Shipwell is proud to be recognized by industry experts as a leader in shipping and logistics, including FreightTech 25 and Forbes Next Billion Dollar Startup 2020. 

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us! 

Customer Operations Specialist

As a Customer Operations Specialist, you will field calls and emails to and from our clients, their vendors and end-customers, and ensure day-to-day operational success. Working in our proprietary platform, you will help keep freight moving on-time and on-target for customers working around the world. Much of your time you will be tracking shipments, scheduling  appointments, and trouble-shooting problems with specific loads. We are looking for someone willing to be dedicated to customer health and happiness!

What you’ll do when you get here:

• Problem-solve through any issues that occur before, during or after transit
• Collect important paperwork from shippers and carriers 
• Enter detailed notes in to our proprietary platform system, recording the details of your work
• Make and receive calls with truck drivers, dock managers, and shipping coordinators
• Work alongside and help Account Managers oversee their designated accounts
• Accurately and effectively work as part of the account management team to make sure our shippers and carriers are delighted with the Shipwell experience

Our Ideal Candidate

• 1-3 years of logistics and transportation experience
• Customer service experience
• Excellent communication/presentation skills and ability to build relationships
• Strong organizational and time-management skills
• The ability to multi-task with elite prioritization to not lose sight of the ultimate objective to succeed
• Experience working with Excel, Word, GSuite, and MacBook products

Why Shipwell:

• 401k plan
• Generous parental leave
• Competitive salary and equity opportunity
• Team building events and office competitions
• Friendly, talented, and inclusive company culture
• Offices in Austin, TX, Chicago, IL or 100% remote
• Health, vision, dental, teladoc, STD, LTD, & Life insurance
• Incredible growth opportunity at a fast growing company
• Subsidized gym, cell phone, learning and commuter reimbursements
• Receive an elite technology package to include a brand new MacBook Pro!

Here at Shipwell, we are a Remote Forward company. You have the opportunity to work within one of our office location cities (Austin and Chicago) or you can choose to be fully remote. 

Shipwell is an Equal Opportunity Employer and we will not tolerate discrimination or harassment of any sort. We do celebrate diversity and believe experience comes in different forms; many skills are transferable; and passion goes a long way. Diversity in our team makes for better problem solving, more creative thinking, and ultimately a better product and company culture.

Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard working & good at what you do then please come as you are.  We want you to contribute, grow, & learn at Shipwell and we encourage you to apply if your experience is close to what we’re looking for.

We are looking forward to adding new perspectives to our team!

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc.