Who’s Waldo? 

Waldo is a photo-finding phenom. Waldo empowers consumers to toss their selfie sticks, put their phones back in their pockets and “Live the Moment”. Combining AI with real-time mobile delivery, Waldo is changing the way photos are discovered, delivered and purchased. Waldo removes all of the friction in getting photos of you taken by others and helps camps, schools, youth sports leagues, resorts, event promoters and photographers to get more value out of their photography. 

What folks are saying: CBS This Morning / USA Today, Asheville Citizen Times, TechCrunch 

What we’re looking for:

We’re looking for a highly motivated, detail-oriented self-starter to join our team as a Customer Service Manager. You’re energetic and have a passion for client satisfaction, along with experience building and managing a team of client success agents. You’ll report directly to the Chief of Staff and become the front line and the friendly voice of Waldo Photos, assisting our clients and customers through onboarding and training and any technical or account issues they face, plus anything and everything in between.  This is an opportunity to join a startup on the ground floor.

Responsibilities:

• Serve as the primary customer service and troubleshooting point of contact for assigned clients

• Oversee team of seasonal/part-time staff that assist with customer service

• Provide excellent service - when there’s a problem, solve it. When you promise something, deliver it. We have a strong customer engagement model in place – you’ll help evolve it. 

• Establish and build strong customer relationships over time that allow for continuity and ongoing representation 

Base Qualifications:

• A strong customer orientation and exceptional customer service approach 

• Excellent written and verbal communication skills 

• Solid time management and prioritization skills; ability to handle multiple tasks and initiatives at the same time 

• You genuinely love helping others succeed and strongly believe in the value of our product

• You are independent, but self-aware of your limits and comfortable seeking help when appropriate.

• Fluent with G-Suite and Slack, and comfortable learning new tools and technologies

Desired Qualifications:

• 1+ year of management experience (team lead or manager)

• 3+ years of customer service experience

• Experience working with multiple departments and management team to implement company objectives

• Ability to work independently, without administrative support 

Outstanding Qualifications:

• Experience working with globally dispersed teams across multiple time zones

• Familiarity with Hubspot

Benefits

• East Austin office (dog-friendly)

• Flexible vacation

• Competitive benefits

• Richard’s Rainwater for days

• Unlimited high fives